IT Support Specialist

Job DetailsJob Location: Niagara Lutheran Health System - Lancaster, NY 14086Position Type: Part TimeSalary Range: $22.00 - $24.00 HourlyJob Shift: 1st ShiftJob Category: Health CareShift: This position is primarily day shift, with some flexibility in scheduling.  The role requires the ability to travel between our Kenmore and Lancaster locations on varying days based on business needs.   Employees are an important part of life at The GreenFields! Not only do they help our residents to achieve their goals, but they also help them to maintain an optimal quality of life. We're looking for caring, compassionate employees to join our team and to help us fulfill our mission to deliver the area's BEST senior care!     Position Summary The IT Support Specialist is responsible for providing technical assistance and support to end users across the organization. This role ensures the smooth operation of computer systems, hardware, software, and network infrastructure by diagnosing issues, resolving technical problems, and maintaining IT equipment. The ideal candidate is customer-focused, detail-oriented, and capable of troubleshooting both routine and complex technical issues in a timely manner.   Key Responsibilities Provide Tier 1 and Tier 2 technical support to employees (in-person, remote, phone, and email) Install, configure, and maintain desktops, laptops, printers, and mobile devices Troubleshoot hardware, software, and network connectivity issues Manage user accounts, permissions, and access controls (Active Directory / Microsoft 365) Set up and maintain VPN access and remote desktop solutions Perform system updates, patches, and routine maintenance Document support requests and resolutions in ticketing systems Assist with onboarding and offboarding (device setup, account provisioning, security access) Support cybersecurity best practices, including endpoint protection and phishing awareness Maintain IT inventory and asset management records Collaborate with vendors and third-party providers when necessary Support backup and disaster recovery processes   Required Qualifications: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) preferred.  In College working toward the above degree will be considered. 2+ years of IT support experience preferred. Strong knowledge of Windows operating systems Experience with Microsoft 365, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP)   Preferred Qualifications: Familiarity with ticketing systems and remote support tools Excellent troubleshooting and problem-solving skills Strong communication and customer service skills Knowledge of cybersecurity best practices Experience supporting hybrid or remote workforce environments Key Competencies Analytical thinking Customer Service Orientation Attention to detail Time management Adaptability Team collaboration    If you feel like you're a great candidate for our IT Support Specialist position, please apply today!!   EEO Statement We are an equal opportunity employer.  Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. nlnp