IT Help Desk Specialist

GET TO KNOW US: 

FM Industries can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We specialize in build to print, precision machined components, anodizing and engineered thermal spray coatings. We provide customers leading edge support from protype to production. 

SUMMARY OF POSITION: 

• Be the point of contact for tickets, phone calls, and email regarding IT issues and support 
• Handle Helpdesk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor of progress and status
• Log telephone calls to the Helpdesk ticketing systems, if needed
• Deploy PC hardware, computer peripherals, scanners, desk phones, and mobile devices (iOS, Android) 
• Create accounts and configure network access rights as part of the on-boarding process 
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors

Qualifications:

• High school diploma plus 0-2 years of relevant technical experience 
• 2 years+ experience working in a Windows environment 
• Focuses on continuous learning to further IT knowledge and career development
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Office 2010, and Exchange 2013 mailbox
• Experience with using and troubleshooting Outlook 2010 within a network environment (permissions, calendar sharing, delegation)
• Basic User & Security Group Active Directory administration
• Basic PC network connectivity - Ethernet, TCP/IP and Remote Access VPN 
• File server folder knowledge such as mapped and UNC Drives
• Experience with PC imaging software
• Solid problem-solving skills with ability to troubleshoot Windows operating systems and Microsoft Office applications issues
• Ability to communicate technical information, both verbal and written, to a wide range of end-users 
• Microsoft Certified Solutions Associate, Windows 7 (MCSA)

CULTURE: 

At FM Industries our success is powered by people and technology. Our culture is what makes FM a fun and rewarding place to work. We champion diversity and we are always seeking new ways to amaze our customers. Success is celebrated and integrity is the core of who we are at FM Industries.

WHAT CAN WE OFFER YOU FOR ALL YOUR HARD WORK?

Competitive salaries

Paid time off program

Medical, dental, vision coverage

401(k) Retirement Savings – with a generous company match

Give us your best and we’ll give you ours!