IT Help Desk

Purpose: Looking for a Helpdesk\Deskside Technician 

Reports to: HelpDesk Manager

Vacancy Status:

Local Candidates Only

Position Type

Full-Time

FLSA Status

Exempt

Essential Job Functions: 

Assist Users with technical issues across a multi-platform environment 

Support of Windows, Android, and iOS devices

Active Directory

Network Troubleshooting

Understanding of Windows file sharing

Including but not limited to:

Printer installs

Support of Microsoft line of office products (Outlook, OneDrive, Teams, etc.)

Replacing Laptop and desktop hardware

Imaging computers 

Requirements:

Must have experience in supporting users with most of the above job functions

Be willing to work from the office full time 

Willingness to learn and work with others

Good customer services skills

Any experience with the below would be a bonus:

Active Directory

SQL

Print Servers

Windows Server 2019-2022

Microsoft Intune

Beyond Trust Remote Support

CAD Troubleshooting

Education/Experience:

5 years’ experience in technical support for End Users

Working Environment

Office environment

For this role you must have authorization to work in the United States. There is no employer sponsorship of U.S. residency or work authorization with this role. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status.

The above statements are intended to describe the general nature and level of work being performed by the incumbent. This is not intended to be an exhaustive list of all responsibilities, duties, and skills requires of personnel. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this position, as listed above.