Help Desk Technician
Pomeroy
- Location
- Onsite (Plano, Texas)
- Employment
- Temporary
- Level
- Entry Level
Posted 3 days ago
About the Role
Pomeroy, an IT services and consulting firm, is seeking a Help Desk Technician to provide basic customer support and technical assistance. The role involves managing customer inquiries, processing requests, and maintaining account records within an office environment.
Skills
Customer service
Telephone communication
Help desk software
Problem solving
Data entry
Computer software
Fax machine operation
Communication skills
Analytical skills
Full job details
Summary
Under direct supervision responds to basic customer inquiries and requests.
Essential Job Functions
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation.
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
Basic Qualifications
- High school diploma or G.E.D.
- Zero or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
Other Qualifications
- Basic business and analytical problem solving skills
- Basic communication skills
- Ability to follow oral and written directions
Work Environment
- Office environment
- May require shift work
#LI-DNI