IT Support Representative I
Raising Cane's
- Location
- Onsite (Plano, Texas)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Raising Cane's is a rapidly growing chicken concept seeking an IT Restaurant Support Representative to provide technical support for hardware and software issues. This role ensures operational efficiency by resolving technical problems for restaurant and office crewmembers in a fast-paced environment.
Skills
Full job details
Company Description
At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard, Have Fun, philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the team and Raise the Bar!
Job Description
The IT Restaurant Support Representative works closely with the Restaurant Support Team to ensure all technical and deployed IT solutions meet Raising Cane’s approved specifications. This role addresses and escalates technical issues to ensure timely resolution and operational efficiency for our restaurants. Our Support Team thrives in a fast-paced, collaborative environment focused on finding the best ways to solve IT challenges for our crew.
Your Impact and Responsibilities:
- Provide technical support to all requests from restaurants, field, and Restaurant Support Office crewmembers
- Respond to requests, provide and implement solutions, or route requests to appropriate paths
- Process and resolve customers’ issues using communication methods such as telephone, person, e-mail, etc.
- Document, track, and monitor technical problems with the intent of ensuring timely resolutions
Qualifications
- Basic PC and network troubleshooting, and PC installation and configuration experience
- Proficiency in a variety of technology systems and able to adapt to new systems quickly
- Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
- Self-driven, flexible, and highly energetic with strong written and verbal communication skills
- Able to work flexible hours and based on the business needs, including non-typical business hours
Preferred Qualifications:
- 2+ years of restaurant operations experience strongly desired
- Associate’s degree, trade certification, or high school diploma with equivalent experience
- Experience with Aloha POS, kitchen display systems, and headset systems
Additional Information
All your information will be kept confidential according to EEO guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.