System Admin & Service Desk(Korean Bilingual)
SBT Global, Inc.
- Location
- Onsite (Plano, Texas)
- Compensation
- $6k/mo
- Employment
- Contract
- Level
- Senior Level
Posted 2 days ago
About the Role
SBT Global is an IT services and consulting firm specializing in SAP and Salesforce implementations. This role supports IT infrastructure through service desk operations, system administration, and data analysis while leveraging AI-driven automation to improve workflows.
Skills
System Administration
Service Desk
Customer Support
Jira
Data Analysis
Excel
KPI Reporting
AI-Driven Automation
Prompt Engineering
Process Improvement
Agile
User Management
Access Management
System Configuration
Troubleshooting
Korean Bilingual
Full job details
Company Description
Pay rate: ~$6,035.92/m, DOE
Work Location : Plano, TX
Contract Period: 1 yr
Job Description
- Service Desk & Customer Support
- System Administration (Jira/MSP+/Web Systems)
- Data Analysis (Excel/KPI/Reporting)
- AI-Driven Automation & AI-assisted Development
- Continuous Process Improvement (Agile Mindset) on QA/System failure issues
- Perform basic to intermediate system administration tasks, including User and access management
- System configuration: Workflow and process maintenance, Issue investigation and escalation
- Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in one or more of the following areas:
- Service Desk / Help Desk Operations
- IT Operations or Application Support
- System Administration
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
- Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Special Skills & Qualifications
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Additional Information
All your information will be kept confidential according to EEO guidelines.