Help Desk Support Technician Tier 2

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Helpdesk Support Technician Tier 2 for our Columbus, OH location.

As a Kimball Midwest associate, you’ll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority.

Responsibilities

• Responsible for addressing technology related issues for both internal and external customers.
• Providing exceptional support and issue resolution across the organization
• Installs, supports, and maintains the operation of the PC's, MSTARS, all peripherals, and applications for all end users.
• Uses helpdesk software that provides the means to document issues with all information pertinent to issue reporting and resolution.

Qualifications

• A+ and N+ Certifications or plan to achieve within 12 months.
• Experience in Windows 10 desktop administration, maintenance, and troubleshooting
• Experience with Windows Active Directory administration, Microsoft Exchange User administration, client remote access solutions, and telecom administration.
• Ability to communicate with co-workers, supervisors, managers, sales representatives, other internal personnel, and outside vendors.
• Ability to handle contiguous calls for extended periods of time.

Additional Information

This role is on-site Monday - Friday, 1:00pm - 10:00pm

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.

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