Help Desk Specialist
BlueWater Federal Solutions
- Location
- Onsite (Arlington, Virginia)
- Employment
- Full-time
- Level
- Senior Level
About the Role
BlueWater Federal is seeking a Help Desk Specialist to support the Department of the Navy at the Pentagon. This role involves providing Tier 2 IT support for hardware, software, and network issues.
Skills
Full job details
BlueWater Federal is looking for a Help Desk Specialist to support Dept of the Navy at the Pentagon
Responsibilities
- Align with DoD IT support standards, NMCI/NGEN service support, and cybersecurity requirements.
- Troubleshoot hardware, software, and network issues at Tier 2 level.
- Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR.
Qualifications
- 5+ years of experience in Information Technology, with 2 years of experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.
- Active Secret clearance required
- Experience with Active Directory, HP Service Manager, and IT service desk processes is essential.
BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
Not the right fit?
Browse all IT & Infrastructure roles.
Similar Jobs
Customer Support Administrator (IT Specialist)
Senior Help Desk Support Specialist
