Help Desk I

Brief Overview of Position:

Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk I serving a military customer.

The Helpdesk I technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems. They respond to telephone calls, email and personnel requests for technical support. The Helpdesk I technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. They rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.

Required Qualifications:

• Associates' degree or equivalent
• SECRET Clearance

Required Experience:

• Two (2) years of IT support experience

We are an equal opportunity employer and do not discriminate based on protected characteristics.