Help Desk II

Brief Overview of Position:

Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk II serving a military customer.

The Helpdesk II technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems. They respond to telephone calls, email and personnel requests for technical support. The Helpdesk II technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. They rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.

Required Qualifications:

• Associates' degree or equivalent
• SECRET Clearance

Required Experience:

• Four (4) years of IT support experience

We are an equal opportunity employer and do not discriminate based on protected characteristics.