Help Desk / Hardware & Network Technician

Full-Time | Somersworth, NH

💻 Technology That Supports a Mission That Matters

At Greater Seacoast Community Health (GSCH), technology is more than computers and networks — it’s what helps our providers care for patients, keeps our clinics connected, and supports the communities we serve every day.

We’re looking for a Help Desk / Hardware & Network Technician who enjoys solving problems, helping people, and keeping systems running smoothly in a fast-paced healthcare environment. If you’re someone who thrives on troubleshooting, enjoys a mix of hands-on technical work and end-user support, and wants your work to have real impact, we’d love to meet you.

This role is based in Somersworth, NH and supports a mission-driven healthcare organization providing integrated medical, dental, behavioral health, and community support services across the Seacoast region.

🌟 Why Join GSCH?

At GSCH, your work directly supports healthcare teams caring for thousands of patients throughout our community. Every day brings something different — from solving urgent technology issues to improving systems that help providers deliver care efficiently and safely.

You’ll work alongside a collaborative IT team supporting multiple healthcare sites while continuing to grow your technical skills in a stable and rewarding environment.

What You’ll Love About This Role:

• Varied and hands-on technical work

• Opportunity to grow your networking and systems experience

• Collaborative and supportive team environment

• Mission-driven organization making a real difference

• Exposure to healthcare technology and infrastructure

• Stable full-time schedule with strong benefits

🔧 What You’ll Be Doing

Help Desk & User Support

• Provide friendly and responsive technical support to end users via phone, email, and Electronic Health Record (EHR) requests

• Troubleshoot hardware, software, printer, and connectivity issues

• Document and track support requests through resolution

• Prioritize issues and escalate more complex problems when appropriate

• Assist users with software updates, password resets, and workstation support

• Create user guides, help sheets, and FAQs to improve user experience

• Perform follow-up communication to ensure issues are fully resolved

Hardware & Network Support

• Assist with installation, configuration, and maintenance of computer hardware and network systems

• Support routers, switches, wireless devices, UPS systems, and workstation connectivity

• Monitor network performance and troubleshoot issues proactively

• Assist with hardware/software upgrades and equipment deployments

• Maintain hardware inventory and documentation

• Help support backups, disaster recovery efforts, and network security initiatives

• Coordinate with external vendors and technology partners as needed

✅ What We’re Looking For

Required Qualifications

• High School Diploma or equivalent

• 1–3 years of experience supporting computer hardware, operating systems, or network environments

• Experience troubleshooting hardware and software issues

• Working knowledge of Windows operating systems and basic networking concepts

Preferred Qualifications

• Associate degree or technical certifications preferred

• Experience with Cisco, Citrix, or healthcare environments is a plus

💡 The Ideal Candidate Will Have:

• Strong customer service and communication skills

• A calm and solutions-focused mindset

• Excellent troubleshooting and organizational abilities

• Ability to multitask and prioritize effectively

• Comfort working both independently and collaboratively

• Compassionate and professional approach when supporting staff and providers

• Interest in supporting diverse and underserved populations

📍 Location & Schedule

Location: Somersworth, NH
Schedule: Monday – Friday
Hours: Full-Time | 40 hours per week

🎁 Benefits

Our comprehensive benefits package includes:

• Health, dental, and vision insurance

• Agency-subsidized health plans

• 401(k) with employer match

• Employer-paid life insurance and short-term disability

• Flexible Spending Accounts (FSA)

• Voluntary long-term disability coverage

• Paid time off and paid holidays

• Employee assistance and additional voluntary benefits

Benefits eligibility begins at 24 hours/week, with full benefits available at 32 hours/week and above.

💚 About Greater Seacoast Community Health

Greater Seacoast Community Health’s mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay.

Our network includes:

• Goodwin Community Health

• Families First Health & Support Center

• Lilac City Pediatrics

• Strafford County Public Health Network

Together, we provide primary care, pediatrics, dental, behavioral health, prenatal care, substance use treatment, pharmacy services, mobile health, WIC, social work, and more.

We are proud to foster a workplace that is:

• Team-based

• Inclusive

• Recovery-friendly

• Trauma-informed

• Patient-centered

Join a team where your technical skills help improve lives every day.

Apply today and become part of something meaningful.