Job Summary

The IT Desktop Support Technician provides first-line technical support for computer hardware, software, and network systems across the organization. This role serves as the “face of IT,” delivering professional, customer-focused service while troubleshooting issues, installing equipment, and ensuring systems operate efficiently within established standards.

Minimum Qualifications

Education: High school diploma or GED required
Maryland resident
Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
Experience:

Minimum of 4 years of hands-on computer user support experience
Experience with PC hardware, software, and troubleshooting required

Licensure/Certification:

A+ or Microsoft Certified Professional (MCP) certification preferred
Valid driver’s license required (for travel between locations or vehicle use)

Skills & Abilities:

Strong problem-solving and technical troubleshooting skills
Excellent customer service and communication skills
Knowledge of Windows operating systems, Microsoft Office, and hardware/software systems
Ability to logically diagnose and resolve technical issues
Strong follow-through and attention to detail

What You’ll Do

Install, configure, and maintain desktop and laptop computers and peripherals
Set up and upgrade operating systems and application software
Troubleshoot hardware, software, and network connectivity issues
Perform equipment replacements, data migrations, and system upgrades
Monitor and maintain computer systems and equipment performance
Perform system backups and initiate corrective actions for technical issues
Maintain logs, documentation, and system records
Provide responsive, customer-focused support to staff across the organization

What the Job is Really Like

You are often the first person users call when something isn’t working, so responsiveness is critical
Work involves a mix of hands-on technical tasks and customer interaction
You may move between locations or departments to resolve issues in person
Some problems are quick fixes, while others require deep troubleshooting and persistence
Priorities can shift quickly based on urgent technical issues or system outages
Strong communication skills are essential—you’ll need to explain technical issues in simple terms

Work Environment & Demands

Combination of desk work and on-site support across departments
Frequent computer use, equipment handling, and physical movement
May involve lifting and transporting equipment (as outlined in physical demands on page 3)
Requires sustained concentration and problem-solving
Occasional exposure to clinical or operational environments within a healthcare setting

What Success Looks Like

Technical issues are resolved quickly and effectively with minimal disruption
Users feel supported and confident in IT services
Systems are properly installed, maintained, and documented
You communicate clearly and professionally with both technical and non-technical staff
You demonstrate reliability, follow-through, and strong customer service in every interaction

Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.