Description

At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families.

We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location.

Monday - Friday; occasional evenings or weekends may be required

In the IT Helpdesk Technician position, you will:

Provide friendly, respectful, and professional support to employees experiencing technical issues
Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner
Listen carefully to user concerns and communicate technical information in a clear and understandable way
Troubleshoot basic hardware, software, printer, phone, and account-related issues
Escalate more advanced technical problems appropriately when necessary
Document support requests accurately within the Helpdesk ticketing system
Assist with setup, deployment, and maintenance of computers and related equipment
Support IT projects and other departmental tasks as assigned

Benefits offered:

Health insurance
Life insurance
Paid vacation
Holiday pay
Sick pay
401(k) Plan + match
Voluntary benefits - dental, vision, disability
Employee assistance program

Minimum Requirements for the IT Helpdesk Technician position:

High school diploma or equivalent
Helpdesk or IT support experience required
Technical coursework, certifications, or college education in Information Technology strongly preferred
Willing to train candidate who demonstrates strong communication skills, professionalism, and a willingness to learn

The successful IT Helpdesk Technician candidate will be subject to a background check.

An Equal Opportunity Employer