Windows & Apple Help Desk Specialist
Rag & Bone
- Location
- Hybrid (New York, NY)
- Compensation
- $70k - $80k/yr
- Employment
- Full-time
- Level
- Mid Level
Posted 1 day ago
About the role
rag & bone is a fashion brand founded in New York, committed to authenticity and uncompromising ideals. The Windows & Apple Help Desk Specialist provides technical support and training for corporate and retail staff, managing helpdesk tickets and workstation setups.
Skills
Windows
MacOS
IOS
Microsoft Intune
Apple Business Manager
ITSM AI Agents
Hardware Troubleshooting
Workstation Setup
Technical Support
Customer Service
Inventory Management
Communication Skills
Collaboration
Detail-oriented
Problem Solving
Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k
- Paid Parental Leave
Perks
- Hybrid Work
- Clothing Allowance
- Employee Discount
Full job details
About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
Job Summary:
As our Windows & Apple Help Desk Specialist, you will provide excellent customer service and technical support to corporate and retail staff. You will be the first point of contact for technical issues, troubleshooting, and guidance on Windows and Apple hardware and software, and you will set up and support the workstations and desks our teams work from. This role requires strong technical skills and a customer-focused approach to maintain smooth operations in retail and HQ.
We aim to be adaptable but have a long-term vision. We select team members based on their proven skills, character, and background. Meeting the challenges of our dynamic environment requires talent, creativity and determination. If you are interested in new challenges, looking for a career that utilizes your abilities, consider joining the rag & bone IT team.
Responsibilities:
Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive
Our in-office policy is in office, 4 days a week.
Benefits
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
Job Summary:
As our Windows & Apple Help Desk Specialist, you will provide excellent customer service and technical support to corporate and retail staff. You will be the first point of contact for technical issues, troubleshooting, and guidance on Windows and Apple hardware and software, and you will set up and support the workstations and desks our teams work from. This role requires strong technical skills and a customer-focused approach to maintain smooth operations in retail and HQ.
We aim to be adaptable but have a long-term vision. We select team members based on their proven skills, character, and background. Meeting the challenges of our dynamic environment requires talent, creativity and determination. If you are interested in new challenges, looking for a career that utilizes your abilities, consider joining the rag & bone IT team.
Responsibilities:
- Provide end-user support and training for Windows and Apple systems (PC, Mac, iPhone, iPad).
- Manage Helpdesk tickets to ensure quick and effective support.
- Manage Windows, macOS and iOS systems using Microsoft Intune and Apple Business Manager.
- Set up and support employee workstations and desks, including computers, monitors, docks, keyboards, phones, and other peripherals, for new hires, moves, and refreshes.
- Troubleshoot and resolve onsite hardware and peripheral issues at HQ, including cabling and printers.
- Track inventory of Windows and Apple systems to ensure proper refresh cycles and reliability.
- Maintain Helpdesk articles related to Windows, macOS and iOS systems.
- Plan and execute the selection, purchase, installation, configuration, and testing of new Windows and Apple equipment.
- Strong knowledge of Windows, macOS and iOS systems.
- Proficient in troubleshooting Windows and Apple systems, hardware, and software issues.
- Ability to maintain and configure systems using Microsoft Intune and Apple Business Manager with Federated Apple ID.
- Hands-on experience operating ITSM AI agents (such as Serval, ServiceNow, Fixify, or Ivanti), with strong AI literacy.
- Hands-on experience setting up workstations and peripherals, and comfortable with the physical side of the role, including moving and installing equipment.
- Experience building ITSM AI agents is a big plus.
- Knowledge of Android systems is a plus.
- Experience with Meraki network is a plus.
- Bachelor’s degree in computer science, Information Technology, or a related field, or 2-3 years of experience in the field within the same industry.
- Excellent verbal and written communication skills.
- Ability to work efficiently in a collaborative team environment.
- Detail-oriented, organized, and able to effectively perform multiple tasks.
- Flexible schedule availability during weekdays and weekends, as necessary.
Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive
Our in-office policy is in office, 4 days a week.
Benefits
- Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.