IT Support Technician- NYC
Edge Communications
- Location
- Onsite (new york, NY)
- Compensation
- $80k - $85k/yr
- Employment
- Full-time
- Level
- Entry Level
About the role
Edge Communications is seeking an IT Support Technician to provide desktop and smart hands support for technology platforms at a major hotel client site. The role involves maintaining end-user equipment and ensuring accurate documentation within the ticketing system.
Skills
Benefits
- Medical
- Dental
- Vision
- 401(k)
- PTO
- Disability
- Life insurance
Full job details
Description
IT Support Technician - Hospitality
Reports to - Manager, IT Services
Location: New York City (Client Site)
*Please note that this is a temporary position with possible conversion in early 2027.*
Company Description
Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.
Position Description
As a Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors’ platforms such as Wi-Fi, PBX, Point of Sale, etc.
Primary Responsibilities
- Assist users with desktops, printers, and other connected devices.
- Set up, deploy, and maintain end-user equipment
- Follow up with clients to ensure resolution is complete and satisfactory
- Maintain accurate, thorough, and timely information in ticketing system
Requirements
Other Responsibilities:
- Willingness to become familiar with hospitality-specific systems.
- Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
- Accommodate occasional shift changes based on coverage requirements and special events.
Required Skills & Experience:
- Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
- Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.
Benefits:
As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k)-retirement plan, paid time off (PTO), short- and long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.