Temporary IT Technician

Position Summary: 

The Temp IT Technician handles on-site hardware inventory and lifecycle management, including auditing and tracking equipment, processing devices for recycling or disposal, tracking warranties, and prepping assets for shipping or e-waste. On the help desk side, they respond to support requests, troubleshoot hardware and connectivity issues, test and configure devices for new hires and associates before deployment, and escalate anomalies to the IT team or MSP as needed.

Essential Duties and Responsibilities:  

Hardware Inventory Coordination

• Audit, inventory and organize onsite IT hardware; maintaining accurate documentation of status, inventory and disposition
• Process hardware for recycling and disposal
• Device warranty tracking
• Packing and preparing IT assets for shipping per handling and logistics requirements
• Maintain asset retirement traction; preparation of e-waste for disposal

IT Helpdesk Assistance

• Responding to inbound support requests; assist with troubleshooting of hardware and connectivity issues
• Testing hardware & software set-up for internal associates and new hires pre-deployment
• Support basic setup, imaging and configuration of desktops, laptops, tablets and peripherals as directed.
• Collaborate with the IT team and MSP as needed, and escalate issues when setup anomalies or failures are identified

Qualifications and Preferred Skills: 

• 2+ years experience within an IT helpdesk role
• 2+ years experience with Windows 10 & 11 operating systems
• Familiarity with ticketing system such as salesforce
• Problem solving skills
• Prolonged periods of sitting, manual dexterity, ability to lift up to 45 lbs

Work Setting:

Onsite

Additional Information:

The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity.  Please note that we are unable to provide sponsorship assistance currently.  All applicants must have a valid work authorization for the country in which they are applying.

Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.

MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process, please contact hr@mdpanel.com

The pay range for this role is:

$27.64 - $34.85 per hour (USD)