IT Helpdesk Technician
Tanimura & Antle
- Location
- Onsite (Salinas, CA)
- Compensation
- $25 - $30/hr
- Employment
- Full-time
- Level
- Entry Level
Posted 3 days ago
About the Role
Tanimura & Antle, a leading independent vegetable grower, seeks an IT Helpdesk Technician to provide technical support for end-user hardware and software in a Microsoft Windows and M365 environment.
Skills
Technical support
Troubleshooting
Microsoft Windows
Microsoft 365
Customer service
Hardware installation
Hardware repair
Imaging
Active Directory
Endpoint management
Ticketing systems
Documentation
Inventory management
Peripheral support
Bilingual
Full job details
The Role: The IT Helpdesk Technician will provide hands-on technical support with the IT Operations Team. This role requires solid troubleshooting skills in a Microsoft Windows/M365 environment with a great customer service mindset. This is an on-site based job with occasional travel to remote sites. On-call and after-hour support on a rotational and as-needed basis is required.
Location: Salinas, CA
Areas of Responsibility:
- Provide onsite and remote support for desktops, laptops, monitors, printers, mobile devices, and other end-user equipment.
- Provide end user support for Windows operating systems, Microsoft 365, and various business applications.
- Install, configure, troubleshoot, and repair hardware.
- Image, deploy, configure, and upgrade desktop, laptop and mobile systems.
- Troubleshoot user account issues, password resets, and File Rights Requests.
- Support conference room technology and peripheral devices.
- Answer support tickets, documenting resolutions within the ticketing system.
- Assist in updating and maintaining internal documentation.
- Assist with maintaining IT equipment inventory.
- Ability to lift and implement devices at 30lbs
- Must have a valid driver's license
- Other duties as assigned
Preferred Qualifications:
- Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred but not required.
- CompTIA A+, Network+, or other industry-recognized certifications a plus.
- Experience with Active Directory and endpoint management tools.
- Experience supporting hardware deployments, device refresh projects, or office moves.
Ideal Candidate:
- General understanding of Windows Operating Systems and Microsoft Applications
- Good documentation practice
- Ability to work effectively both independently and as part of a team.
- Bi-Lingual (Spanish & English)