Technical Writer / System Administrator Intern

Are you interested in learning how internal systems, tools, and processes power a fast-paced digital agency? If so, explore the role of a Technical Writer / System Admin Intern. We are looking for detail-oriented and curious students who are eager to learn about business systems, documentation, and operational efficiency.

This internship provides hands-on experience supporting internal tools, documenting processes, and improving workflows across teams.

Intern Responsibilities:

Technical Writing & Documentation

• Assist in creating and updating internal documentation, process guides, and training materials 

• Help maintain knowledge bases and internal wikis for systems and workflows 

• Work with teams to document processes clearly and accurately for internal use 

Process & Data Management

• Assist in auditing systems to ensure data accuracy and consistency 

• Help organize files, templates, and reports to maintain clean and structured systems 

• Support efforts to reduce system clutter and improve usability 

Help Desk & Support Exposure

• Assist in tracking and resolving internal support requests 

• Shadow team members handling system-related questions and troubleshooting 

• Help identify recurring issues and contribute to documentation-based solutions 

Cross-Functional Collaboration

• Work with IT, Operations, and other departments to support system-related initiatives 

• Assist with onboarding/offboarding system access and documentation updates

Skill Development:

• Gain hands-on experience with business systems like Salesforce, Microsoft 365, and project management tools 

• Learn how to write clear, structured technical documentation for internal audiences 

• Develop an understanding of how systems integrate across a digital agency 

• Build problem-solving skills by supporting system and workflow challenges 

• Gain exposure to data organization, system hygiene, and operational best practices