IT Intern - Desktop Support

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more! 

Position Summary

The Desktop Support Intern will assist the IT team in providing entry level phone support to end-users, password reset, ticket entry, login issues, and maintaining IT assets. This role is designed to provide hands-on experience in IT support operations. This position is normally a 3–4-month position with the opportunity to extend depending on student availability and scheduling.

Essential Duties and Responsibilities

1. Telephone triage and orchestration.
2. Document IT support requests, resolutions, and procedures using the ticketing system.
3. Provide first-level technical support for desktops, laptops, printers, and peripherals.
4. Assist with troubleshooting operating systems and application issues, including Microsoft Windows, Microsoft 365, and other enterprise software.
5. Assist with computer equipment moves.
6. Perform special projects within other areas as requested.
7. Adhere to BSA policy and all other bank policies.
8. Other duties as assigned by supervisor.

Minimum Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows OS, Microsoft 365, and general troubleshooting methodologies.
• Excellent communication skills and customer service orientation.

Desired Qualifications

• Experience supporting Office 365 products.
• Experience using a help desk ticketing system for tracking support tickets.
• Experience with patch management tools and Windows imaging tools.

Learning Opportunities

• Hands-on experience in IT infrastructure and support.
• Exposure to enterprise IT environments and best practices.
• Opportunity to work with experienced IT professionals and gain mentorship.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers to handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, or reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.