Systems & Network Administrator

Job DetailsJob Location: Elkhart Corporate - Elkhart, IN 46516Education Level: Not SpecifiedSalary Range: $80,000.00 - $85,000.00 Salary/yearTravel Percentage: NegligibleOverview The Systems & Network Administrator is responsible for the hands-on technical ownership, maintenance, and improvement of Surf Internet's core enterprise platforms and network infrastructure. This role ensures systems are secure, compliant, and highly available, and serves as a senior technical escalation point for complex system and network issues. This is a hands-on technical role requiring strong expertise across identity, endpoint management, security, and networking, along with the operational discipline to document, standardize, and continuously improve the environment. Reports To:               Director of IT Department:              IT Job Status:                Exempt Responsibilities:  Enterprise Systems & Platform Ownership Support enterprise team members by maintaining, updating, and enhancing core systems, and by building new solutions that improve usability, adoption, and productivity across the organization Administer and maintain enterprise platforms including Okta, Microsoft 365, Intune, NinjaOne, and Cloudflare ZTNA Manage and maintain virtualized server infrastructure (VM server management), including provisioning, patching, and performance monitoring Ensure systems are secure, compliant, and highly available Manage endpoint lifecycle, including provisioning, compliance, and application delivery Configure and maintain Mobile Application Management (MAM) and Mobile Device Management policies for iOS and Android devices Support system integrations across platforms such as NetSuite, Salesforce/Sitetracker, and call center tools Monitor system health and proactively resolve issues before impact Continuously evaluate and improve tooling, configuration, and architecture Zero Trust & Security Administer, maintain, train users on, and troubleshoot secure access frameworks including Cloudflare ZTNA Enforce identity and access controls including MFA, conditional access, and device trust Support log forwarding, monitoring, and SIEM integrations Identify security risks and drive remediation Partner with security stakeholders to strengthen overall posture Network Administration Maintain and support corporate office networks including switches, firewalls, routing, and wireless systems Troubleshoot performance and connectivity issues Ensure uptime, redundancy, and scalability of network infrastructure Support & Collaboration Act as a senior technical escalation point for complex user and system issues Provide Tier 2/3 support when needed Collaborate with internal teams on cross-functional projects Support business initiatives requiring IT integration or enablement Process & Documentation Develop and maintain runbooks, onboarding guides, and operational procedures Ensure consistent documentation across systems and workflows Establish repeatable processes for efficiency and scalability Enforce the principle: "If it is not documented, it is not complete" QualificationsQualifications Required: 3+ years of systems and/or network administration experience VM / virtual server management experience Strong Microsoft 365 and Microsoft Intune administration experience Cloudflare ZTNA experience, troubleshoot access issues Mobile Application Management (MAM) setup and configuration experience Experience with identity platforms such as Okta Experience with endpoint management tools Familiarity with SIEM and security operations Preferred: Working knowledge of Salesforce / Sitetracker administration Cloudflare ZTNA experience, troubleshoot access issues Experience with system integrations (e.g., NetSuite, call center tools) Scripting or automation experience