System Administrator III

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as Systems Administrator III, being a caregiver starts in the office, where you will focus on evaluating essential software, maintaining Disaster Recovery procedures and ensuring system safety and integrity. As part of our IT and Cybersecurity team, you will do more than explore and expand your discipline and skills — your work will impact patients across the globe. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives. 

A caregiver in this role works a flexible hybrid schedule Monday through Friday in Northeast Ohio from 8:00 a.m. – 5:00 p.m., with on-call responsibilities one week per month for seven days and no travel requirements.

A caregiver who excels in this role will:

• Ensure servers and workstations are maintained at the highest level of availability, reliability and performance.

• Provide consulting.

• Provide input for computing standards, policies and procedures.

• Independently evaluate potential hardware and software products.

• Configure, install and maintain departmental file and application servers and workstations.

• Maintain system integrity through security and backups.

• Maintain disaster recovery procedures.

• Administer departmental network.

• Add and delete users, reset passwords and support applications.

• Administer departmental application licenses.

• Serve as Tier 3 escalation for complex endpoint issues that cannot be resolved by System Administrator I and II.

• Perform deep technical troubleshooting across hardware, operating systems and application layers.

• Lead root cause analysis and drive permanent resolution of recurring issues.

• Ensure high levels of endpoint availability, performance and user satisfaction.

• Support enterprise lifecycle activities including deployment, refresh, recovery and retirement of endpoint devices.

• Ensure endpoint configurations align with operational standards and caregiver needs.

• Identify gaps in current processes and recommend improvements to enhance efficiency and service quality.

• Partner with Field Services and asset management teams to ensure smooth execution of lifecycle programs.

• Identify opportunities to streamline lifecycle support through automation and standardization.

• Contribute to the development of scripts, procedures and workflows in coordination with engineering teams.

• Support adoption of new endpoint capabilities introduced by Client Engineering.

• Perform other duties as assigned.

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED 

• Four years of experience in information systems 

• Experience in network administration, workstation/server troubleshooting, personal computer and UNIX architectures and interface components 

• Experience installing and configuring file systems, network operating systems, shells scripting and automating management processes 

Preferred qualifications for the ideal future caregiver include: 

• For Information Technology Division caregivers, ITIL Foundations certification 

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.

• Ability to travel throughout the hospital system.

• Ability to operate a computer and other office equipment. 

• Ability to communicate and exchange accurate information.

• In some locations, ability to move up to 50 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.