System Administrator

POSITION SUMMARY

The Systems Administrator is responsible for the administration, maintenance, monitoring, and support of PharmPix’s hybrid IT infrastructure, including on-premises data center systems and cloud services. This role helps ensure the availability, performance, reliability, and security of servers, virtualization platforms, storage systems, identity services, and productivity platforms that support the organization’s business operations.

The Systems Administrator collaborates with multiple areas within the IT department to support daily IT operations, troubleshoot infrastructure and system-related issues, and implement solutions that maintain system stability and operational continuity. This role also serves as an escalation point for technical issues routed from the Service Desk team and assists with infrastructure maintenance, system upgrades, and operational support activities.

ESSENTIAL ROLES AND RESPONSIBILITIES

1. Install, maintain, monitor, and troubleshoot on-premises and cloud infrastructure, including servers, storage, and virtualization platforms.
2. Monitor system availability, performance, capacity, and storage utilization, perform infrastructure health checks, and maintain proactive system alerting to ensure reliable IT operations.
3. Administer Windows and Linux servers, virtualization platforms (Nutanix AHV and VMware), and virtual desktop infrastructure.
4. Manage Windows Server roles and features, Active Directory, DNS, DHCP, Certificate Services, NPS, FTP, Group Policies, and File Servers.
5. Support data protection strategies, including backup, replication, and disaster recovery systems.
6. Maintain IT infrastructure asset inventory, configuration documentation, and standard operating procedures.
7. Execute system updates across operating systems, applications, firmware, and hypervisors in coordination with the security team and during approved maintenance windows.
8. Perform production application deployments and system changes for internally developed applications during approved maintenance windows, following established change management and operational procedures.
9. Administer Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive, as well as Entra ID and related identity services.
10. Serve as Tier II support for system issues escalated by the Service Desk.
11. Provide support for network infrastructure, including routers, switches, firewalls, and wireless access points, in coordination with network and security teams.
12. Collaborate with the IT Security function on vulnerability remediation, system hardening, patch deployment, and security incident response from an infrastructure perspective.
13. Support internal and external audits by providing infrastructure evidence, and configuration documentation.
14. Collaborate with management and peers to continuously improve IT services, applications, and infrastructure.
15. Perform other job-related duties as assigned.

TRAINING & EDUCATION

• Bachelor’s degree in computer science/engineering or equivalent.

LICENSURE / CERTIFICATION

• Technical certificate or equivalent coursework:
• Microsoft Azure Administrator Associate, AZ-104 (Preferred)
• Nutanix Certified Professional, NCP (Preferred)

PROFESSIONAL EXPERIENCE

• 3-5 years of hands-on experience with Microsoft and virtualization technologies (Azure, Windows Domain Services, Nutanix, VMware).
• Healthcare or regulated industry experience. (Preferred)

PROFESSIONAL COMPETENCIES / SKILLS

• Understand existing and emerging technologies.
• Fluency in spoken and written Spanish and English.
• Understand business practices, organizational dynamics, and company culture.
• Technical research and development knowledge are desired.
• Excellent knowledge of Customer Service best practices.
• Proficiency in Microsoft 365 productivity tools, including Excel, Word, Outlook, and Teams.
• Strong, structured, process-driven, and analytical skills.
• Demonstrate skills in building relationships within departments and between departments.
• Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables.
• Demonstrated ability to communicate ideas clearly and concisely to leadership.
• Ability to work well as a member of a team or alone.
• Willingness to take ownership of problems and follow through to completion.
• Ability to prioritize and manage time.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.
• Scripting and automation skills (PowerShell, Bash) for administrative tasks and repetitive workflows.
• Experience with monitoring, alerting, and observability tools.
• Knowledge of backup, replication, and disaster recovery technologies.
• Understanding of security best practices and compliance requirements (HIPAA, SOC 2, HITRUST).
• Experience with hybrid cloud environments (on-premises and Microsoft Azure).

PHYSICAL AND MENTAL DEMANDS

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk.
• The position may require lifting and moving equipment up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ENVIRONMENTAL AND WORKING CONDITIONS

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers. The position may require evening or weekend work to support maintenance windows, system updates, and incident response.

PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans