System Administrator I

Agency

Dept of Health and Human Services

Division

SEC OFFICE - INFO TECH

Job Classification Title

Systems Administrator I (NS)

Position Number

60041638

Grade

DT08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The System Administrator I position provides technical and administrative support for NCDHHS Microsoft Windows Server systems, the virtual server environment, and associated applications, delivering advanced server support across divisions. The role collaborates with server engineers, specialists, administrators, and technicians to design, implement, and sustain technical solutions aligned with business processes and application requirements. Work includes troubleshooting, installation, upgrading, maintenance, performance tuning, capacity monitoring, and coordinating software changes to minimize user impact. The position also supports security baselines, high‑availability, and disaster recovery requirements for supported business units within the Department.


Key Duties Include:
- Administer Windows Server roles and services (DNS, DHCP, IIS, Group Policy, File/Print) to ensure stable, secure, and standardized server operations.

- Manage Active Directory by provisioning users, maintaining OU structure, configuring password policies, creating domain trusts, and enforcing Group Policy Objects (GPOs).

- Monitor and maintain virtualization clusters, including VM provisioning, resource allocation, failover configuration, and snapshot management.

- Design and implement technical solutions in partnership with server engineers and administrators, aligning configurations with application requirements and business processes.

- Troubleshoot system issues; install, upgrade, tailor, and maintain operating systems, communications/network software, and layered products.

- Perform performance tuning and capacity planning; monitor hardware and system metrics to optimize availability and reliability.

- Coordinate and test software changes from upgrades to reduce downtime and user impact across environments.

- Implement security baselines via GPOs and other configuration controls to standardize workstation and server settings.

- Execute backup and recovery strategies using Rubrik appliances; validate restore procedures to meet disaster recovery requirements.

- Document administrative processes, configuration changes, and test results; communicate status and issues to stakeholders and support teams.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $75,818.00 - $113,727.00

 

Recruitment Range: $75,818.00 - $83,000.00  

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. 
 
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: 

• Proficiency administering Windows Server environments, including hands‑on experience managing DNS, DHCP, IIS, File/Print services, and Group Policy configurations in enterprise environments.

• Demonstrated experience managing Active Directory operations, including user provisioning, OU structure maintenance, group policy creation, password policy configuration, and domain trust administration.

• Advanced skill maintaining virtualization clusters by performing VM provisioning, resource allocation, failover configuration, and snapshot management to support high‑availability requirements.

• Proven success implementing backup and recovery plans using Rubrik appliances, including performing and validating restores to meet disaster recovery and business continuity standards.

• Professional experience designing, testing, and deploying server software changes, including coordinating upgrades and tailoring systems to minimize user impact while ensuring operational stability.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

 
This Position Is Funded In Part Through Federal Funds

•
This Position Is Possible For A Hybrid Work Option
 

Physical Requirements:

• Carry, maintain, and use State-approved mobile communication devices.

• Able to lift up to 50 lbs.

About the NC Division of Public Health (DPH):
The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state.

About the NC Division of Information Technology (DIT):
DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology, resulting ultimately in delivery of consistent, cost effective, reliable, accessible, and secure services. DHHS IT Division works with business divisions to help ensure the availability and integrity of automated information systems to meet their business goals. DHHS IT Division’s primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management.

Compensation and Benefits: 

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits. 

Supplemental Contact Information: 

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal•laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/. 

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. •Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. 

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.• We invite all potential applicants to apply for positions for which they may be qualified. 

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Application Process 

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. 

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. 

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.  Applications must be submitted by 11:59 PM on the closing date. 

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. 

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. 

• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. 

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification 

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. 

Veterans’ and National Guard Preference 

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. 

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.  

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.• If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

CONTACT INFORMATION• 

If there are any questions about this posting, please contact Talent Acquisition at•[email protected]. Resumes will not be accepted in lieu of completing this application. 

Minimum Education and Experience

Some state job postings say you can qualify by an ‘equivalent combination of education and experience.’ If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming

OR

Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Email:

[email protected]