The City of Portage is looking for a responsible and detail-oriented, Part-time IT Support Specialist with strong administrative skills to join the Department of Technology Services. If you are interested in an entry level, part-time IT position, with the opportunity for growth and development in the future, this may be the role for you!

What You'll Do:

Analyze helpdesk tickets and service responses, and identify, and suggest possible improvements.
Prepare performance reports regularly.
Create management and analysis reports as directed.
Maintain software/hardware maintenance renewal listings.
Manage purchase orders and other related activities assigned.
Document and update department processes and procedures as required.
Manage department equipment check-out.
Serve as the first point of contact with customers.
Direct unresolved issues/overdue helpdesk tickets to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Relay customer feedback or suggestions to the appropriate internal staff.
Assist team members with special projects as assigned.
Support setup of system rollouts, replacements and configurations including workstations, printers, peripherals, etc.
Perform regular testing of specific systems as assigned.

What We're Looking For:

High school diploma or GED and one to three years of related experience and/or training or equivalent combination of education and experience.
Associate’s degree in computer science or information technology is preferred.
Must be technologically current.
Certifications or equivalent experience in MS applications, ERP systems, Purchasing/Asset Management systems is preferred.
Must have excellent organizational and time-management skills.

Why Join Us?

Be part of a collaborative, fun, hardworking team that works to serve internal and external customers within Portage.
Grow your career with opportunities for advancement and professional development.
28 hours a week, with a flexible schedule within our normal business hours of Monday – Thursday 7:30 A.M. to 5:30 PM and Fridays from 8:00AM to 12:00PM, agreed upon by the department director.
Hourly rate is $18.93 -$24.34/hour, commensurate with experience.

Here is How to Join Us:

Applications available in person at Portage City Hall/Human Resources. 7900 S. Westnedge Avenue.
Questions? Contact Human Resources at (269) 329-4533 or text (269) 998-1385.

Equal Employment Opportunity

It is the policy of the city to afford equal employment opportunity regardless of race, religion, color, national origin, sex, age, marital status, height, weight, disability, sexual orientation or gender identity; Positive action shall be taken to ensure the fulfillment of this policy.