Help Desk Technician

Our People Are Like Family!

At Granger, we know our people are our greatest asset. We treat each other and our customers with respect, kindness and fairness. Here, we live by the Golden Rule—treat others the way you want to be treated.  

Why You'll Love Working Here:

• Annual bonus
• Up to 15% 401(k) contribution with no matching strings attached
• 12 days (96 hours) of paid time off (PTO) within the first year
• Holiday pay
• Medical, dental, vision, life, short term and long-term disability coverage 
• Safety and care for our employees are core values
• Ongoing training and career ladders for advancement 
• Free trash service (in our area)
• Access to free financial and emotional health support

Schedule

• Monday - Friday 8:00 am - 5:00 pm, in office

What You'll Do: 

• Provide first-level support for IT issues and requests by responding
  promptly to IT support requests made by phone, email and through the
  support portal.
• Troubleshoot and diagnose first-level technical issues and resolve them
  efficiently
• Regularly check the ticketing system for new and ongoing issues and
  document all actions taken and resolutions provided
• Assist in setting up and configuring workstations, printers, peripherals
  and mobile devices
• Provide associates with initial setup and configuration support
• Support associates with basic network connectivity issues and assist
  associates in connecting to the network
• Assist in maintaining IT inventory and asset management by tracking
  the distribution and return of IT equipment
• Ability to maintain confidentiality, remain open to other’s ideas and
  exhibit willingness to try new things
• Ability to work well with all associates, including managers and
  leadership, as well as software/IT vendors
• Ability to work independently and as part of a team

What We're Looking For: 

• Associate’s degree in a technical field or 2+ years IT Help Desk
• experience working in remote and in-person settings 
• Basic knowledge of Microsoft’s core business applications (Outlook,
• Teams, SharePoint and OneDrive) and operating systems 
• Basic understanding of IT support tools (ServiceDesk Plus, IT glue,
• NinjaRMM), techniques and how technology is used to provide IT
• Ability to travel as needed to perform duties
• Ability to perform physical requirements of position and pass a physical and drug screen including marijuana (pre-employment and random)