Tier 2 Help Desk Technician
SERVIT INC
- Location
- Hybrid (Kennesaw, GA)
- Compensation
- $55k - $65k/yr
- Employment
- Full-time
- Level
- Senior Level
Posted 1 week ago
About the Role
ServIT, a Managed Service Provider, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for their nationwide client base. This role involves hands-on troubleshooting and system maintenance across diverse IT environments.
Skills
Windows Server
Active Directory
DHCP
DNS
RDP
Windows Desktop OS
NTFS Permissions
Microsoft Exchange
Office365
VPN Protocols
Cisco
SonicWall
WatchGuard
Meraki
Hardware Maintenance
Troubleshooting
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- 401(k)
Full job details
Description
ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site.
Key Responsibilities:
- Resolve complex technical issues escalated from Tier 1 support.
- Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
- Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
- Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
- Provide proactive customer service and maintain accountability through issue resolution.
- Travel locally to client sites as needed.
Requirements
Key Qualifications:
- Experience:
- 5+ years in IT support, with expertise in:
- Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services.
- Microsoft Windows Desktop OS (Windows XP-10) and patch management.
- IT security concepts, including NTFS permissions and Share permissions.
- Microsoft Exchange, Office365, and collaboration tools.
- Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki.
- Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals.
- 5+ years in IT support, with expertise in:
- Skills:
- Exceptional troubleshooting and customer service orientation.
- Strong understanding of business productivity applications (Microsoft Office, Office365, etc.).
- Experience in an MSP environment is a plus.
Requirements:
- Criminal background check, E-Verify citizenship check, and motor vehicle report.
- Local travel to client sites required.
- Drug/alcohol-free workplace with non-smoking policies.
Benefits:
- 401(k) with company matching
- Health, dental, and vision insurance
- Life insurance, health savings account, and flexible spending account
- Paid time off and employee assistance programs
- Retirement plans and referral programs