Description

Creation Date: 03/27/2023

Revision Date: N/A

Job Title: 

Network Administrator

Reports To:

Director of Information Technology

Department:

Information Technology

Job Code:

NTW ADM

Position(s) Supervised:

N/A

Pay Grade:

Pay Grade 11

Job Description

Position Summary:

The Network Administrator is responsible for performing network administrative duties including setting up new users, assisting users with network access, and resolving connection problems. Installs, upgrades and backs up new software. Monitors network utilization and security systems. Provides technical support to end users, answers questions, and prepares network training sessions as needed. Maintains activity logs and makes recommendations for new network products. Notifies supervisor of significant problems and recurring errors in operating systems.

Position Responsibilities:

• Grants network rights to users.
• Manages user network and e-mail accounts. Adds and deletes user accounts.
• Maintains file servers. Backs-up software, monitors account space and system usage, and upgrades software as necessary.
• Configures software for network installation and company wide implementation.
• Evaluates, tests, and recommends new software and network system updates.
• Ensures that effective security systems are in place to protect network data. Backs up PC and file servers daily. Stores back-up data in a secure off-site location.
• Ensures that appropriate safeguards are in place to detect computer viruses. Scans network software as needed to detect viruses.
• Ensures Credit Union compliance with software licensing agreements.
• Assists users in accessing network resources. Provides phone, e-mail, and in-person support to end users.
• Installs and maintains network and user software.
• Troubleshoots problems with hardware and software. Maintains an activity log of problems, analyzes data, and makes recommendations for action.
• Provides training for end users on installed and network software.
• Takes work orders and coordinates with IT personnel to assist users with more complex problems.
• Repairs or replaces dysfunctional computer parts.
• Contacts vendors and arranges for upgrades, updates, patches and replacements on software and hardware products.
• Analyzes problems and provides technical assistance to solve them. Corrects routine operating problems by entering alternative or corrected operating commands.
• Performs preventative maintenance on computer equipment.  
• Maintains current logs of all PC’s, printers and versions of software installed.
• Identifies opportunities to improve user satisfaction.
• Provides information, answers questions, and tracks and resolves problems promptly.
• Maintains supportive relationships with users to ensure that their needs are met.
• Preserves professional relationships with outside vendors when requesting upgrades, replacement parts and assistance.
• Projects and maintains the Credit Union’s reputation.
• Maintains regular contact with all departments to obtain information and to correct errors in network operations. Distributes materials on updated projects.
• Assists area personnel with computer operations. Trains and supports users. Keeps users informed of the status of their requests.
• Informs management of area activities. Notifies supervisor of system malfunctions and operating problems that cannot be corrected by routine procedures.
• Attends meetings as required.
• Completes records, reports, and logs timely.
• Preserves confidentiality of Credit Union records.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 2+ year of similar or related experience
• Associate’s degree or an equivalent combination of experience and training.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Network operations and all related computer hardware and software.
• Understanding of Credit Union operations and output requirements.
• Strong customer service skills and willingness to assist others.
• Able to communicate complex information clearly.
• Attentive to detail.
• Strong problem solving skills.
• Able to coordinate well with other departments and personnel.
• Ability to operate network server, computer tape drive and other business equipment.

Physical Demands and Work Environment

• Stationary work, often requiring standing or sitting for prolonged periods
• Operate standard office equipment and keyboards
• Visually recognize, reconcile, and verify numerical details for accuracy
• Repeating motions that may include the wrists, hands and/or fingers
• Must be able to access and navigate facility with reasonable accommodations
• Lift and carry small parcels, packages and other items

Additional Notes

• Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
• This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position. 

Equal Employment Opportunity Employer

Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.

Stronger leaders. Stronger coworkers. Stronger friends.

Manager Approval:

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Date:

HR Approval:

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