Managed IT Helpdesk System Engineer

Job DetailsJob Location: TX - Houston - Houston, TX 77072Position Type: Full TimeEssential Functions/Job Duties: · Design and implement desktop rollouts including new images, updates, patches, and security fixes · Demonstrate an advanced desktop support skillset that includes both hardware and software integration support · Keep up to date on new equipment technologies to be able to make cost-effective recommendations to management · Be familiar with managing a large organization of workstations and servers · Work with the Desktop Engineering Team to ensure managed patching, automated imaging tools such as SCCM, Microsoft Intune, Microsoft Autopilot, JAMF, and specifically TANIUM · Knowledge of PowerBI for reporting to upper management on the progress and version of patches and software in the installed user base · Work with several peer engineering teams on best practices, processes, standards, and configuration management · Evaluate vendor-supplied hardware, components, and software packages for fit and performance and make recommendations to IT management · Maintain technical documentation for telecommunications, network, server, storage, and system software applications · Diagnose, isolate, and debug hardware and software problems and perform problem (root cause) resolution · Engineer and deliver solutions that are stable, secure, scalable, and cost-effective, as well as provide escalation support to the administrators and staff Competency Statements: · Strong analytical and problem-solving skills · Ability to accomplish all administrative tasks assigned · Ability to work well under pressure and be comfortable with ambiguity · Ability to work in a fast-paced, complex and dynamic environment · Ability to identify, prioritize, and solve complex network-related problems · Ability to be compliant with technology updates and patches · Excellent written and verbal communication skills QualificationsRequired Minimum Job Qualifications, Experience, Education and Training Education: Minimum of an Associate’s degree; Bachelors preferred in a computer-related degree Computer Skills: Experience with MAC and Windows workstations; extensive experience with Microsoft Deployment tools such as SCCM, Active Directory, Intune, and GPOs. Experience with Microsoft Server environments as well as Azure Experience:  Minimum of 2 years of helpdesk experience, preferably in an MSP Preferred Education and Experience Experience: Five (5) years’ experience working with 100+ endpoints working on automated image deployments; Security Analyst experience; experience with Scripting in PowerBI; Advanced experience with Windows Server Operating Systems and the Azure environment; Experience with TANIUM preferred; experience with JAMF preferred; experience with Microsoft Autopilot preferred