IT HelpDesk Technician

Amphenol Fiber Systems International (AFSI) is a full service fiber optic company specializing in the fabrication and manufacture of fiber optic connectivity products and systems.  Our commitment to technical excellence makes us an industry leader in producing sophisticated products and professional technical assistance in the fiber optic industry.  AFSI, located in Allen, Texas, has and will continue to base its strategy on technical and application support, quality assurance, product performance and value.

Role Overview

Amphenol Fiber Systems International (AFSI) is seeking a IT HelpDesk Technician who leverages automation to drive efficiency. You will be responsible for the stability and security of our Allen, TX facility’s IT operations, supporting a high-compliance engineering and manufacturing environment.

We are looking for a technician who views manual, repetitive tasks as a bug. You will use PowerShell and Python to streamline endpoint management, integrate our security stack, and ensure our M365 GCC High environment remains airtight.

Key Responsibilities

• Automation & Scripting: Develop and maintain PowerShell scripts for automated software deployment, user onboarding/offboarding, and system auditing. Use Python for data manipulation, API integrations between tools, and custom IT tooling.
• Endpoint Management: Architect and manage Windows 10/11 and Linux deployments via Microsoft Intune and NinjaOne.
• Security & Response: Monitor and remediate threats using CrowdStrike and Arctic Wolf. Automate security posture checks to ensure continuous CMMC/NIST 800-171 compliance.
• Network & Infrastructure: Manage Cisco Meraki networking hardware and support SolidWorks engineering workstations.
• System Maintenance: Use RMM (NinjaOne) to deploy custom scripts for proactive maintenance and "self-healing" workstations.

Physical Requirements

• Lifting & Mobility: Must be able to lift and carry up to 50 lbs (UPS units, workstations, and printers).
• Environment: Ability to work on a manufacturing floor, including maneuvering under desks or around production equipment.

Required Skills & Experience

• Experience: 3+ years in corporate IT, with a demonstrable track record of using automation to solve problems.
• Advanced Scripting:
  • PowerShell: Proficient in using PowerShell for Active Directory/Entra ID management, Intune Graph API, and system configuration.
  • Python: Basic to intermediate proficiency for automating administrative tasks, interacting with REST APIs, or managing Linux environments.
• The Stack: Hands-on experience with Intune, NinjaOne, CrowdStrike, Arctic Wolf, and Meraki.
• Operating Systems: Expert-level Windows 10/11; experience with Linux (Ubuntu/Budgie) for specialized workstations.

Preferred Qualifications

• API Integration: Experience connecting disparate IT systems via APIs to improve reporting or workflow automation.
• Engineering Support: Experience supporting SolidWorks and specialized manufacturing hardware.

Position requires candidates to be U.S. person as defined in ITAR, 22CFR 120.15 (U.S. Citizenship or Resident Alien Status)