IT Technician - Onsite
S R INTERNATIONAL INC
- Location
- Onsite (Jackson, MS)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 day ago
About the Role
SR International Inc is seeking an IT Technician to provide comprehensive on-site and remote end-user support for the MDAH network. The role involves hardware repair, software configuration, and managing IT assets to ensure seamless operations.
Skills
Desktop Support
Hardware Repair
Operating System Configuration
Help Desk Support
Ticketing Systems
User Onboarding
Inventory Management
Windows 10/11
Microsoft Office 365
Azure
Active Directory
DNS
DHCP
TCP/IP
Endpoint Security
Customer Service
Full job details
Job Description:
Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Required Skills/Experience
Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities
Preferred Skills:
Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred