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INFO ORIGIN INC

IT Support Specialist || Jackson, MS || Onsite

INFO ORIGIN INC

Location
Onsite (Jackson, Mississippi)
Employment
Full-time
Level
Mid Level
Posted 2 days ago

About the Role

Info Origin is an AI-first technology company that designs and deploys intelligent systems to help enterprises operate with clarity and scale. This role supports end-users by providing hands-on technical assistance for hardware, software, and user accounts.

Skills

Windows 10 Windows 11 Microsoft 365 Active Directory Azure AD Desktop Support Hardware Troubleshooting Printer Troubleshooting DNS DHCP TCP/IP Ticketing Systems Customer Service PowerShell

Full job details

Desktop Support Technician / IT Support Specialist || Jackson, MS || Onsite

We are looking for an experienced Desktop Support Technician to provide technical support to end users. The ideal candidate will have hands-on experience troubleshooting computers, laptops, printers, mobile devices, Windows, and Microsoft 365.

Responsibilities:

  • Provide onsite and remote IT support to employees.
  • Troubleshoot desktops, laptops, printers, monitors, and mobile devices.
  • Install and configure Windows and Microsoft 365 applications.
  • Support Active Directory/Azure AD user accounts and permissions.
  • Respond to help desk requests by phone, chat, and in person.
  • Log and resolve issues using ticketing systems.
  • Set up equipment and accounts for new employees.
  • Maintain IT hardware and software inventory.
  • Escalate complex issues to senior system/network administrators.

Required:

  • 1–4 years of IT Support/Desktop Support experience.
  • Windows 10/11 experience.
  • Microsoft Office/Microsoft 365.
  • Desktop, laptop, and printer troubleshooting.
  • Basic Active Directory/Azure AD knowledge.
  • Basic networking: DNS, DHCP, TCP/IP.
  • Strong communication and customer service skills.

Preferred: CompTIA A+, Network+, Microsoft certifications, and PowerShell experience.

Bottom line: This is a hands-on Level 1/Level 2 IT support role, focused mainly on Windows + hardware + Microsoft 365 + user support + basic networking/Active Directory.