Starting Pay Rate: $21.00 - $23.00 (annually $41,160 - $45,080)

35 Hour Work Week

Benefits:

PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
Wellness program with the ability to earn an additional 3 PTO days a year.
401K with up to 10% employer investment.
Heavily subsidized Health Insurance with co-pays.
Vision and Dental insurance.
Flexible Spending Accounts-Medical and Dependent Care.
Monthly contribution towards dependent care. (to offset childcare costs)
Company paid Life Insurance and Identity theft protection. (LifeLock)
Employee Assistance Program.
Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
Free covered parking.
Additional benefits available.

Job Duties:

The successful candidate will be expected to:

Provide first-level technical support to end-users via phone, email and in person.
Install, configure, and maintain computer systems and peripheral equipment.
Assist with setting up and supporting audio/visual equipment for meetings or presentations.
Maintain accurate records of support requests and resolutions using a ticketing system.
Assist with inventory tracking of IT equipment and supplies.
Escalate complex issues to senior technicians or IT management as needed.
Follow established IT policies, procedures, and security protocol.
Provide basic network support, including troubleshooting connectivity issues.
Assist in the administration of the Microsoft 365 tenant, including user accounts, licenses, and basic settings.
Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
Perform basic print server administration and maintenance tasks.
Assist in the administration and maintenance of Active Directory user accounts, groups, and computers.
Execute basic VoIP setup and configuration procedures.
Minimal travel required.

Education:

An associate degree in a related field or a comparable qualification is required. Experience will be considered in leave of education.

Knowledge, Skills & Abilities:

Minimum of one year of experience in an IT support, helpdesk, or technical support role.
Experience gained through internships, apprenticeships, part-time roles, volunteer work or academic projects is acceptable.
Basic understanding of computer hardware components and troubleshooting techniques.
Familiarity with Windows operating systems and common software applications (e.g. Microsoft Office, browser, anti-virus software).
Awareness of cybersecurity best practices, including data protection and safe internet usage.
Basic knowledge of a ticketing system.
Willingness to learn and adapt to new technologies and systems.

Travel Required: No

Location: Utica, NY

RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.

RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

IT Technician

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