IT Technician

 * Simple Staffing is hiring for this position on behalf of Compucom *

Duties and Responsibilities:

• Preparing old equipment for re-dispositioning and e-waste handling
• Managing inventory counts and updating the peripheral tool regularly
• Load balancing equipment to different Client and non-Client sites
• Loading/unloading assets into lockers
• Updating and closing tasks in ServiceNow with all required fields correctly filled out or attached
• Closing tasks within their SLA (service level agreement) timeline, if not there is an exception/explanation for the breach recorded in the task
• Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner
• Sending emails to clients for asset collection
• Opportunities to train to move into a more technical role
• Performing inter department deliveries using company van (site specific)
• Picking up surplus equipment from users
• Pulling new orders that come in on ServiceNow (ticketing system)
• Scrapping e-waste
• Testing and cleaning laptops
• Taking out trash/metal bins
• Diagnose and categorize the assets in non-available state in Service-Now (no assets are to be in not available status more than 10 days)
• Perform basic to moderate Hardware repairs and must be comfortable with replacing PC components and PC peripherals
• Basic to moderate software troubleshooting and OS imaging required
• Adjustment/troubleshooting of Monitors and docking stations in Hybrid Cube offices
• Imaging of drives to a server location for Client's legal department
• Must be comfortable with working with clients directly in person, via phone, E-mail, and instant message
• Assist with locating systems physically or by remote means of investigation during audits
• You will be required to cross train for other positions within the team to provide backfill coverage
• May be asked to join meetings with key stakeholders on special projects

Audio Visual & Telephony (AVT)

• Quickly troubleshooting AV systems under guidance of senior techs
• Managing and completing Preventative Maintenance audits
• Creating / Resolving break / fix tickets by monitoring client ticketing system
• Engaging customers' requests for meeting support
• Escalating large break / fix issues and workarounds to VC Lead Technician
• Manage site inventory and spares with use of database
• Acting as point of contact for Level 2 technicians
• Engaging VC Lead on site for large project deployments and floor renovations and escalations

Skills and Qualifications:

• Minimum 1+ years technical experience desired
• Must be able to lift up to 35 lbs. solo
• Must have valid DL to drive company van (site specific)
• Steel toed shoes may be required for safety areas
• May be required to walk/sit/stand/crawl/kneel for extended periods
• Must have excellent customer service skills and excellent written/verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily)
• Technical certifications a plus
• Previous shipping experience preferred