IT Support Specialist
OneOncology
- Location
- Onsite (New York, New York)
- Compensation
- $30/hr
- Employment
- Full-time
- Level
- Entry Level
About the Role
New York Cancer & Blood Specialists is redefining cancer care through innovation and a patient-centered approach. The IT Support Specialist role ensures seamless technology operations for clinical and administrative staff across multiple locations.
Skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) Plan
- Paid Time Off
Full job details
Why Join Our Team?
At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.
If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!
Job Description:
IT Support Specialist – Service Desk & Field Support
Location: Brooklyn, NY
Organization: New York Cancer & Blood Specialists
Why Join Us?
At New York Cancer & Blood Specialists, we are committed to delivering exceptional patient care through innovation, collaboration, and operational excellence. Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.
In This Role, You Will:
- Provide first and second-level technical support to end users via phone, remote access, and in-person assistance
- Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals
- Log, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation
- Support onboarding and offboarding processes, including account setup, permissions, and hardware deployment
- Perform imaging, setup, maintenance, and upgrades of end-user devices
- Escalate complex or recurring issues to appropriate IT teams
- Travel between NYCBS sites to provide onsite support for clinical and administrative teams
- Maintain and contribute to internal documentation and knowledge base resources
We Require:
- 1.5+ years of experience in IT support, help desk, or service desk environment
- Strong troubleshooting skills across hardware, software, and basic networking
- Working knowledge of Active Directory
- Excellent communication and interpersonal skills with a customer-focused approach
- Ability to multitask and prioritize in a fast-paced environment
Preferred Qualifications:
- Experience with ITSM tools (ServiceNow preferred)
- CompTIA A+, Network+, or equivalent certification
- Experience in healthcare IT or supporting clinical applications
- Bachelor’s degree or equivalent experience
Working Conditions:
- Onsite role based in Yorktown, NY
- Local travel required between multiple NYCBS locations (valid driver’s license and reliable vehicle required)
- Participation in on-call rotation, including weekends and after-hours support
- Ability to lift and move equipment up to 50 lbs
- Schedule: Monday – Friday with additional weekend/project work as needed
Compensation & Benefits:
- Salary: Starting at $30.00/hour
- Benefits Include:
- Health Insurance (Day 1)
- Dental, Vision, Life Insurance
- Short & Long-Term Disability
- 401(k) Plan
- Generous PTO