Help Desk Intern- Draper

Help Desk Intern

Location: Holiday Corporate Office | Utah Reports to: IT Director

Who We Are

At Holiday, we aspire to be Utah's most trusted, family-driven company, uplifting lives through world-class service, meaningful careers, and strong community ties.

Job Purpose

The Help Desk Intern is an entry-level role that provides support to Holiday's c-store locations and other internal teams for hardware, software, technology onboarding, account access, store system issues, network issues, and user access requests. This position will troubleshoot and resolve routine IT issues, escalate more complex problems, and ensure excellent customer service to maintain smooth business operations.

Duties and Responsibilities

• Deliver Tier 1 technical support and customer service to end users.
• Diagnose and resolve hardware, software, and network connectivity issues through hands-on troubleshooting.
• Set up user accounts, reset passwords, and manage access permissions across various systems.
• Provide support for store operations technology, including timekeeping systems and back-office applications.
• Train users on basic computer functions, applications, and security best practices.
• Install and configure laptops, desktops, printers, mobile devices, tablets, and peripherals.
• Manage user accounts and permissions within Active Directory and Microsoft 365.
• Escalate complex or unresolved issues to senior technicians or IT management.
• Adhere to IT policies, security standards, and compliance guidelines.
• Assist with technology setup and onboarding for new employees.
• Communicate proactively with users regarding the status of their requests and confirm issue resolution.
• Contribute to additional IT projects, tasks, or initiatives to support organizational goals

Skills and Education Requirements

• High school diploma or equivalent required; Associate degree in Information Technology or equivalent professional experience preferred.
• At least 1 year of experience in IT or other technology support roles.
• Working knowledge of computer systems, networks, printers, and peripheral devices.
• Experience installing, configuring, and supporting operating systems on laptops and tablets.
• Proficiency with Microsoft Office Suite.
• Troubleshooting skills with the ability to think quickly and adapt to changing situations.
• Skilled in prioritizing tasks, managing time efficiently, and handling multiple requests simultaneously.
• Detail-oriented, self-motivated, and eager to learn and grow professionally.
• Able to work independently as well as collaborate effectively within a team environment.
• Must be able to travel to store locations within Salt Lake, Utah, Davis, and Tooele counties as needed.
• Maintain a valid Utah driver's license and a clean driving record.
• Demonstrate excellent customer service and interpersonal communication skills when working with technical and non-technical staff.
• Strong problem-solving ability with attention to detail and a friendly, approachable demeanor.

Physical requirements

This position's physical demands listed below reflect activities employees are expected to perform during each day worked.