IT Support Technician III

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why:  A FUN, stable work environment, with no layoffs in our history.  A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $30.93-38.35 hourly

A new store means new opportunities. Help us bring our culture and values to our new Cedar Park, Texas location by supporting our growing team. 

Job Description: Your Piece of the Puzzle

As NFM’s I.T. Support Technician III you will deliver excellent customer service to our retail store-level and home office staff. You will act as escalations point for problems above skill level of Level I and Level II Technicians, while providing technical support for all hardware, software, and applications problems.

Job Duties: A Day in the Life

• Play your Part: Configures PCs, Laptops, Audio/Visual equipment, radio frequency(RF) and wireless devices for deployment.
• Be the Expert: Conducts research on new technology being considered for development projects
• Unravel: Determines why equipment is not working by analyzing the situation and physically examining the equipment and performs all repairs
• Collaborate: Works with 3rd party vendor as necessary for problem resolution on Radio Frequency, Wireless and A/V devices
• Support: Test new/moved equipment to ensure it is operational and fully meets expectations of customer

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Associate degree in Information Systems or PC/computer diagnosis, repair or equivalent experience
• 4 years’ experience with communications devices and computer related hardware; installation, diagnosis and repair
• CCNA certification required
• Comp TIA A+ or related certification
• Experience in mentoring staff
• Demonstrated Project Leadership skills
• Fundamental understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignments
• Basic computer skills plus knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access)
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:
 

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)  
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)    
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year.  NFM’s 401(k) also offers Berkshire Stock as an investment option

 Nebraska Furniture Mart is an Equal Opportunity Employer