IT Support Technician
Touro University
- Location
- Onsite (Kew Gardens, NY)
- Compensation
- $40k - $50k/yr
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the role
Touro University is seeking an IT Support Technician to provide technical support for computer hardware, software, and AV systems across university facilities. The role involves installing, maintaining, and troubleshooting technology equipment while documenting requests via ServiceNow.
Skills
Technical support
Hardware troubleshooting
Software support
Networking
AV systems
Classroom technology
Customer service
ServiceNow
Inventory management
Communication skills
Problem-solving
Collaboration
Full job details
Overview
IITS Support Technicians provide both on-premises and remote technical support to faculty and staff for instructional technologies, computer labs, libraries, classrooms, offices, and other University technology resources.
Responsibilities
Responsibilities include, but are not limited to:
- Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
- Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
- Installs, mounts, hangs, removes, maintains, troubleshoots, and services IT, classroom, audiovisual, networking, and related technology equipment, including equipment located on walls, ceilings, or other elevated locations.
- Uses ladders and step ladders as necessary to install, access, inspect, maintain, troubleshoot, and service technology equipment and cabling.
- Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
- Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
- Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
- Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
- Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
Qualifications
Education/Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience.
Knowledge/Skills/Abilities
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
- Strong customer service orientation and communication skills with the ability to support non-technical users.
- Strong troubleshooting and problem-solving skills
- Ability to prioritize tasks and collaborate effectively across teams.
Travel
- Travel to other Touro NY campuses as needed.
Working Conditions
- Extensive use of computers.
- Extensive time sitting and standing.
- Regular physical activity associated with installing, maintaining, and servicing technology equipment, including climbing and working from ladders and step ladders, working at elevated heights, reaching overhead, and accessing equipment mounted on walls or ceilings, in accordance with applicable safety procedures.
- Able to lift up to 20 lbs.