Level I Helpdesk Technician

Job Title: Level I Helpdesk Technician
Location: Chappaqua, NY
Schedule: Full-time, Monday–Friday, 7:30 a.m.–3:30 p.m. ET with occasional event evenings and weekend work

Launch Your IT Career in a Role That Matters
Acture Solutions is looking for a dedicated and service-minded IT Level I Desktop Technician to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment.
What You’ll Do
As a Desktop Technician, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Senior Technology Operations Manager and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include:

• Providing responsive first-level support for desktop, software, and application-related issues
• Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications
• Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment
• Managing support tickets, ensuring accurate documentation and timely resolutions
• Escalating unresolved problems to higher-tier support as needed
• Assisting in new hardware and software deployments, system imaging, and configuration
• Offering user guidance and training on everyday tech tools
• Performing basic network troubleshooting, including connectivity and printer access
• Maintaining inventory of IT assets and support documentation
• Upholding IT policies and ensuring compliance with company standards

What You Bring

• 1–3 years of desktop/application support or relevant technical support experience
• Experience with Microsoft, Apple, and Google platforms
• Strong hardware support skills for PCs, laptops, printers, etc.
• Familiarity with networking, connectivity, and printer troubleshooting
• Ability to manage help requests using a ticketing system
• Excellent problem-solving, analytical, and communication abilities
• Experience working with or supporting educators is a plus
• Capable of working independently and collaborating with a team
• Applicants must live within a one-hour commute of the job location.
• Only US Citizen or Green Card Holders can be considered for this role

Skills for Success

• A customer-first mindset with a passion for helping others
• Detail-oriented, organized, and eager to grow professionally
• Able to juggle priorities and resolve issues efficiently

Physical Requirements

• Ability to lift and move computer equipment as needed
• Comfortable with walking between school buildings throughout the day

Who We Are
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List. At Acture Solutions, we don’t just support IT—we support people. We prioritize a “people first” culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference.

 What We Offer

• Competitive salary: $40,000–$55,000 annually (commensurate with experience)
• Medical insurance with zero deductible, plus vision and dental coverage
• 401k plan and generous paid time off
• Paid time off aligned with school holiday closures
• Employee Assistance Program (EAP)
• Opportunities for professional growth and skill development

Ready to Get Started?
If you're passionate about technology, love helping others, and want a meaningful role that supports education—apply today. A valid driver’s license, fingerprinting, and background check are required.