IT Technician

Spectrum Health & Human Services

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life.

Full-time: 227 Thorn Avenue, Orchard Park, NY

SUMMARY OF POSITION FUNCTION:

Install and monitor computers and other IT equipment like printers and copiers, as well as operating systems and relevant software. They also ensure that new computers and laptops can communicate with each other and relevant servers on a network. In addition, these technicians provide staff with support by assisting them with computer-related problems and training them on new systems and software as needed.

MAJOR DUTIES AND RESPONSIBILITIES: 

• Installing the SharePoint platform, integrating applications, and creating libraries.
• Adding users, controlling access to document libraries, and setting permissions.
• Performing maintenance of the SharePoint platform, servers, and intranet.
• Troubleshooting and resolving SharePoint issues or malfunctions.
• Providing SharePoint support and end-user training.
• Performing data retrieval and backup procedures to prevent data loss.
• Ensuring sufficient storage space by performing clean-ups and archiving data.
• Reviewing usage and activity reports and adjusting to ensure optimized user-experiences.
• Maintaining network infrastructure, as well as managing encryption, security zones, and firewalls.
• Keeping up to date with SharePoint developments and performing version updates and upgrades.
• Providing staff with technical support and training
• Documentation of process. This will include all cause and effect, resolution, and steps to prevent future issues. (Root-cause analysis)
• Ability to serves as a “backup” for other team members, seeks cross training in their areas of expertise, and performs their duties in their absence
• Multitasking under load - ability to work effectively in a busy, fast-paced environment and the flexibility to change direction at a short notice and manage priorities, workload, and time effectively
• Approachability – an open mind and welcoming atmosphere and patience so that end-users are comfortable in asking for the information needed 
• Demonstrated problem solving skills; ability to face challenging situations, view from a variety of different angles; assess strength of options, select and implement the best solution
• Ability to think-on-your-feet, making effective decisions on a timely basis, sometimes with limited information and take accountability for your actions
• A strong service-orientation and prior proven success in handling customer service responsibilities, dealing with an internal client base; ability to interact with people at all levels of the organization with tact, diplomacy and most importantly patience
• Self-motivated and detail oriented, with an eagerness to learn, ability to work independently as necessary

SKILLS/COMPETENCIES:

• Excellent interpersonal skills and communication skills both verbal and written
• Work well under pressure with interruptions and challenging deadlines
• Excellent documentation/recording skills and attention to detail; good time management and organizational skills
• Ability to handle multiple tasks, work independently and assist with multiple projects and priorities
• Proficient and/or knowledge of various IT concepts including email, Security, Network Protocols, Application Management and Document Management or has a good basic knowledge base and is willing to learn to the level needed 
• Demonstrates aptitude and desire to learn new skills on the job

EDUCATION REQUIREMENTS:

• Associates Degree preferred with at least one year of office experience or High School degree with 4 plus years of office related experience both including some skill and knowledge of IT

EXPERIENCE:

• One to four years dependent on education
• Must possess a valid Driver’s License with an acceptable driving record

COMPENSATION: $20.08/hr - $25.60/hr