It Support Technician

Description

POSITION DESCRIPTION: The IT Support Technician provides first-level technical assistance to employees, ensuring smooth and efficient use of systems, software, and hardware. This role supports daily operations by troubleshooting technical issues, assisting with basic system setups, and coordinating with higher-level support teams to maintain a productive and secure IT environment.

REPORTING STRUCTURE: THIS POSITION REPORTS TO IT SYSTEMS TECHNICIAN - TEAM LEAD OR IT OPERATIONS MANAGER

DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Assist users with technical requests to ensure timely resolution of issues related to hardware, software, and user access.

• Prepare system setups including workstation configurations, user accounts, and application installations to support smooth employee onboarding.

• Respond promptly to service tickets, phone calls, and emails to maintain the expected service level agreements.

• Track open tickets and confirm issue resolution to ensure accountability and closure accuracy.

• Communicate technical solutions clearly and professionally to enhance user understanding and satisfaction.

• Collaborate with higher-level support teams to escalate and resolve complex issues effectively.

• Maintain local IT systems, including computers and printers, to minimize downtime and support operational continuity.

• Provide input on IT infrastructure planning to contribute to improvements within the local business unit.

• Reporting to IT Systems Technician - Team Lead or IT Operations Manager

• Other duties and responsibilities as assigned

QUALIFICATIONS:

Education and Required Experience

Education: Associate Degree in Computer Science, Information Technology, or a related field preferred; equivalent experience accepted. Industry-recognized certifications from CompTIA and Microsoft are an asset.

Experience: 0–1 year of experience in system administration, IT infrastructure, or related fields.

Skills Required: Knowledge of common peripherals, Windows operating systems, Active Directory, and Microsoft 365 applications. Ability to explain technical solutions in non-technical terms and document issues accurately. Demonstrated troubleshooting and prioritization skills, along with strong written and verbal communication. PowerShell knowledge is an asset.

Skills

Hardware, Technical support, Active directory, Help desk support

Top Skills Details

Hardware,Technical support,Active directory,Help desk support

Experience Level

Entry Level

This is a Contract position based out of St Peter, MN.

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in St Peter,MN.

This position is anticipated to close on May 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.