Help Desk Technician (IT Support)

📍 Two Harbors, MN

💲 $22–$30/hour

🕒 Full-Time | Contract-to-Hire Opportunity

Be the Go-To IT Expert

Are you a hands-on IT professional who enjoys solving problems and supporting users in real time? We’re looking for a Help Desk Technician to serve as the primary IT support resource at a dynamic and fast-paced location. This is a highly visible role where you’ll work directly with both technical and non-technical users, making a real impact on day-to-day operations.

What You’ll Do

• Provide onsite, desk-side, and remote IT support for end users
• Troubleshoot hardware, software, and connectivity issues across multiple systems
• Manage and resolve tickets using a help desk system (e.g., ServiceNow)
• Support Windows 10/11 and Microsoft 365 environments
• Assist with device setup, imaging, and deployment (PCs, laptops, mobile devices)
• Handle account support, application access, and system permissions
• Coordinate hardware/software procurement and asset tracking
• Support networking components (LAN/WAN, VPN, Cisco equipment)
• Assist with virtualization tools (VMware, Citrix) and thin clients
• Partner with IT leadership and infrastructure teams to maintain system performance
• Train and guide end users on best practices and IT tools
• Maintain detailed documentation and contribute to process improvements

What You Bring

Required Experience & Skills

• Strong background in end-user IT support / help desk environments
• Experience supporting Microsoft 365, Outlook, and Windows OS
• Familiarity with ticketing systems (ServiceNow or similar)
• Knowledge of PC hardware troubleshooting and device imaging
• Solid understanding of networking fundamentals (TCP/IP, VPN, LAN/WAN)
• Excellent communication skills—ability to support both technical and non-technical users
• Strong troubleshooting, analytical thinking, and problem-solving skills

Preferred Qualifications

• Certifications such as CompTIA A+ and/or ITIL
• Experience with:
  • Cisco networking
  • VMware and Citrix environments
  • Thin clients (e.g., IGEL OS)
  • Remote management tools and enterprise IT systems

Work Environment

• 100% onsite role (with some flexibility once established)
• Fast-paced, hands-on environment supporting a mix of users
• Opportunity to work independently as the primary onsite IT contact
• Up to 20% travel may be required (passport preferred for North America travel)

Why Join?

• Competitive hourly pay: $22–$30/hour
• High visibility with broader IT leadership and teams
• Opportunity to own and lead IT support at a local level
• Career growth potential within a larger IT organization
• Exposure to a wide range of technologies and systems

What Makes This Role Unique

• Be the go-to IT expert at your site while collaborating with a nationwide team
• Gain experience across infrastructure, end-user support, and IT operations
• Play a key role in ensuring business continuity and user productivity

Apply Today

If you’re a motivated IT professional who enjoys solving problems and making a direct impact, we’d love to hear from you!

This is a Contract to Hire position based out of Two Harbors, MN.

The pay range for this position is $22.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Two Harbors,MN.

This position is anticipated to close on Jun 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.