Desktop Support - Tier 1

Job Title: Desktop Support - Level 1

Top Skills' Details

1. Active Directory, Microsoft 365, Password resets, setting up new employees 

2. Strong Customer Service/Communication skills, including ability to interact and engage with C-level VIPs as needed

3. Ability to self-prioritize

4. 1-3 years of IT Support experience

****Role is ONSITE Mon-Fri, 8am-5pm (no overnights, weekends or on call schedule)

Job Summary:

The Desktop Support Level 1 will provide desktop support in a Windows environment, ensuring stellar customer service and efficient resolution of technical issues for approximately 500 internal users. This role involves new employee orientation, direct interaction with VIPs including C-Suite, and collaboration with external vendors.

Key Responsibilities:

• Windows Environment Management:

- Administer Intune and Active Directory (AD) for appropriate groups.

- Ensure all devices are managed through Intune, with rare exceptions.

• Customer Service:

- Provide backup white glove support to VIPs

- Balance immediate demands with realistic expectations.

- Deliver difficult news tactfully and professionally.

• New Employee Orientation (NEO):

- Conduct IT component of HR-led NEO sessions every other Monday.

- Distribute laptops and equipment, assist with multi-factor authentication (MFA) setup, and reset passwords.

- Provide ongoing support during lab hours that day.

• General Desktop Support:

- Address basic desktop issues (missing, broken devices).

- Support only company-provided equipment, not personal devices.

• Team Collaboration:

- Work closely with a small team of 3.

- Participate in training and development opportunities.

• Time Management:

- Adhere to an 8am-5pm schedule, with rare exceptions for early meetings.

- Manage incidents and departmental priorities effectively.

Qualifications:

• Experience with Active Directory. Intune is a plus

• Strong customer service skills.

• Ability to prioritize tasks and manage time efficiently.

Additional Qualifications:

• Experience with ServiceNow a plus

• Basic understanding of AV equipment and troubleshooting would be a plus

This is a Contract to Hire position based out of Denver, CO.

The pay range for this position is $24.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Denver,CO.

This position is anticipated to close on Jun 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.