Desktop Support Technician

Overview

Location: Hybrid – Minneapolis, MN, Denver, CO, Amarillo, TX, Eau Claire, WI, and Monticello, MNEmployment Type: Full-time

Join a Hands-On IT Team That Keeps People Productive

Are you someone who enjoys working directly with end users, rolling out new technology, and making sure people have a seamless “day one” experience with their devices? Trissential is hiring an End User Support / Device Deployment Technician to join our client’s IT operations team.

This role is ideal for someone who thrives in a fast‑paced, customer‑focused environment and wants to grow into greater responsibility over time. Strong performers will have opportunities to take on expanded duties and, potentially, convert to a permanent role.

What’s in It for You?

• High‑impact, hands‑on IT work supporting real users every day
• A supportive, collaborative team that encourages learning and problem‑solving
• Clear opportunity to grow responsibility if you excel in the role
• Exposure to modern endpoint management tools, including Autopilot and Intune
• A stable, long‑term engagement with the potential of permanent conversion

Your Role & Responsibilities

• Deploy new devices to existing users as part of PC refresh initiatives
• Provision and deploy devices for new hires, coordinating timing with hiring managers
• Image and configure devices (with a transition to Windows Autopilot planned this year)
• Deploy, ship, and support peripherals including monitors, docks, keyboards, and accessories
• Provide deskside, walk‑up, and remote end‑user support during device deployments
• Follow up with users to ensure timely return of old or replaced equipment
• Recycle and properly disposition retired devices
• Maintain accurate weekly inventory of devices and peripherals
• Work tickets assigned through the ticketing system and ensure excellent customer experience
• Support walk‑up Help Desk coverage during rotating team hours (7:00am–4:00pm coverage window)

Skills & Experience You Should Possess

• Experience working with a ticketing system such as ServiceNow
• Hands‑on experience providing Tier 1–2 end user support
• Familiarity with Windows OS and the Microsoft 365 suite (Outlook, Teams, Excel, etc.)
• Experience supporting desktop and laptop hardware, peripherals, and basic software issues
• Strong communication skills and a professional, customer‑focused attitude
• Ability to work independently while collaborating with the broader IT team when needed

Bonus Points If You Have

• Experience with remote support tools such as CyberArk or similar
• Familiarity with Active Directory, Azure Active Directory, or Intune
• Experience supporting device refresh or large‑scale deployment projects
• Exposure to Windows Autopilot or modern device management tools

Education & Certifications You Need

• Some background in IT or end user support is required
• 2+ years of experience preferred (less considered for current students or recent graduates with hands‑on IT experience)
• No certifications required, but IT coursework or technical training is a plus

What We Offer

At Trissential, we partner with top organizations to deliver meaningful work and long‑term career growth. This role offers flexibility, stability, and the chance to build your IT career.

• Competitive Compensation –$26 - $31 per hour, depending on your skills, experience, and location. Final compensation is determined based on skill alignment, years of experience, and fair, market‑based rates by geography.
• Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele‑health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off – Offers paid time away from work
• Career growth opportunities with the potential for permanent conversion (typically 1–3 years)
• Supportive, collaborative team culture 

This position is only open to candidates authorized to work in the United States

Ready to Get Hands-On and Grow Your IT Career?

If you enjoy working with people, technology, and making someone’s first day with new hardware a great experience, we’d love to hear from you. Apply today and take the next step with Trissential.