IT Support Tech
Team Rehabilitation Services, LLC
- Location
- Onsite (Atlanta, GA)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Team Rehab is a therapist-owned network of outpatient clinics dedicated to providing excellent patient care and fostering a supportive work environment. This IT Support Tech role involves diagnosing and troubleshooting hardware and software issues to ensure smooth operations across the organization.
Skills
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k Match
- Profit Sharing
- Paid Time Off
Perks
- Continuing Education
- Student Loan Repayment
- Mentorship Program
Full job details
Overview
About Us
Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since our first clinic opened in 2001, we’ve built a reputation for excellent outcomes, exceptional patient satisfaction, and a workplace where therapists love to work.
Our mission is simple:
- Provide the best outpatient physical, and occupational therapy.
- Make therapy enjoyable for patients.
- Deliver measurable improvements in health and quality of life.
We believe that great therapy starts with great people — and we’re committed to giving our team the tools, time, and support they need to succeed.
Why You’ll Love Working Here
Professional Growth & Mentorship
- Paid Mentorship with weekly one-on-one mentoring with an experienced PT for your first 3 months.
- $1,500 per year for continuing education or student loan repayment — your choice.
- 40 hours of paid CEU time in addition to PTO.
- Access to 50+ free in-house CEU courses taught by expert clinicians.
- Option to participate in residency with the entire cost covered by Team
Competitive Pay & Benefits
- LOW COST medical plan option, plus dental & vision coverage.
- 401(k) match, profit sharing, and generous PTO.
- Competitive salary with monthly bonus opportunities.
Tools That Make a Difference
- No non-compete agreements
- A strong Equity & Engagement commitment — every team member’s voice matters.
Responsibilities
What You'll do
- Diagnose and troubleshoot hardware and software issues in a primarily Windows environment
- Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
- Install, configure and troubleshoot software packages, including operating systems, desktop software and business applications
- Provide support for other office equipment, including networked printers
- Respond to requests for assistance in-person, over the phone, via email, and ticketing system. Manage the processing of these support requests to ensure they are handled in a timely professional manner
- Administer and troubleshoot our internal phone system
- Support antivirus and other security tools
- Coordinate with external vendors for infrastructure maintenance and development
- Conduct projects as directed by the IT Director
Qualifications
What We're Looking For
- Excellent customer service skills
- Experience IT desktop/laptop support
- Good working knowledge of common office equipment, such as printers, fax machines, and projectors
- Has a reliable car to drive to our locations all over south-east Michigan
- Travel is unlikely but is possible once or twice per year
- Quick learner, with effective problem-solving skills, and ability to find solutions to new and complex issues
- Familiarity with networking technologies, especially Ethernet, WIFI, TCP/IP, DHCP and DNS
- Detail oriented, organized, and able to keep track of multiple projects and issues independently
- Experience with Windows 10/11 and Microsoft Office environment
- Experience working in a team-oriented, collaborative environment
Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce
- Most importantly, be a good and kind person