IT Support & Systems Internship

Job Title: IT Support & Systems Internship

Company: X-Bow Systems Inc.

Location: Sacramento, CA

Duration: June 15 - August 15th 2026

Pay: 20.00$/HR

About X-Bow Systems:

X-Bow Systems Inc. (pronounced "Crossbow") is a U.S. defense technology and rocket propulsion company that has developed an innovative, low-cost method to manufacture solid rocket motors. Position Overview

We are seeking a motivated IT intern to join our team and gain hands-on experience across cybersecurity compliance, operational technology (OT) modernization, and end-user support. This internship offers exposure to real-world IT infrastructure challenges in a manufacturing environment, with opportunities to work on CMMC compliance initiatives, OT network modernization, and technical support operations.

Key Responsibilities

CMMC Compliance & Security (40%)

• Assist with CMMC (Cybersecurity Maturity Model Certification) compliance initiatives and documentation
• Support backup and decommissioning of legacy Spencer systems and data
• Participate in risk assessments and mitigation planning activities
• Digitize paper records and maintain organized documentation
• Help develop and deliver end-user training and security awareness campaigns
• Identify and coordinate secure destruction of obsolete equipment and records
• Assist with kiosk deployment and provide end-user training

Operational Technology (OT) Network Modernization (35%)

• Support modernization of sensors, signals, and networks (DAC, Autoclave, WATLOW systems)
• Assist with upgrading machining equipment controls (CNC, winders, microscopes, etc.)
• Contribute to design of OT networked controls and monitoring systems
• Document processes and help establish Standard Operating Procedures (SOPs)
• Create comprehensive mapping of OT assets and network topology
• Participate in testing and validation of OT security controls
• Identify process improvement opportunities and document findings

End-User Support (25%)

• Receive, respond to, and perform initial triage of user support requests
• Promote proper ticketing workflow and escalation procedures with end-users
• Install and configure computers, printers, and peripheral devices
• Assist with software updates and patch management activities
• Create and update user guides and knowledge base articles
• Support specialized projects including vessel pressure testing and camera systems

Learning Objectives & Expectations

CMMC & Cybersecurity Compliance

• Gain exposure to CMMC framework, compliance requirements, and security best practices
• Learn to develop and implement compliance strategies under supervision of IT staff
• Understand risk management and security control implementation

Operational Technology

• Develop understanding of OT systems, industrial controls, and network design principles
• Learn to assess, plan, and implement technology modernization projects
• Gain experience with infrastructure mapping, documentation, and security testing

End-User Support & IT Operations

• Build foundational skills in IT troubleshooting and customer service
• Learn ticketing systems, escalation procedures, and support best practices
• Develop technical communication skills through user interaction and documentation

Qualifications

Required:

• Currently pursuing degree in Computer Science, Information Technology, Cybersecurity, or related field
• Strong interest in IT security, compliance, and operational technology
• Excellent communication and documentation skills
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational skills

Preferred:

• Familiarity with cybersecurity frameworks (NIST, CMMC)
• Basic understanding of networking concepts
• Experience with ticketing systems or help desk operations
• Interest in industrial/manufacturing technology environments

What You'll Gain

• Real-world experience with CMMC compliance and cybersecurity frameworks
• Exposure to operational technology and industrial control systems
• Hands-on IT support and troubleshooting experience
• Mentorship from experienced IT professionals
• Understanding of IT operations in a manufacturing environment
• Professional development in documentation and process improvement

Work Environment

• Manufacturing facility setting with both office and production floor exposure
• Collaborative team environment with direct mentorship
• Opportunities to work on diverse projects across multiple IT domains

We are seeking a motivated IT intern to join our team and gain hands-on experience across cybersecurity compliance, operational technology (OT) modernization, and end-user support. This internship offers exposure to real-world IT infrastructure challenges in a manufacturing environment, with opportunities to work on CMMC compliance initiatives, OT network modernization, and technical support operations.

Key Responsibilities

CMMC Compliance & Security (40%)

• Assist with CMMC (Cybersecurity Maturity Model Certification) compliance initiatives and documentation
• Support backup and decommissioning of legacy Spencer systems and data
• Participate in risk assessments and mitigation planning activities
• Digitize paper records and maintain organized documentation
• Help develop and deliver end-user training and security awareness campaigns
• Identify and coordinate secure destruction of obsolete equipment and records
• Assist with kiosk deployment and provide end-user training

Operational Technology (OT) Network Modernization (35%)

• Support modernization of sensors, signals, and networks (DAC, Autoclave, WATLOW systems)
• Assist with upgrading machining equipment controls (CNC, winders, microscopes, etc.)
• Contribute to design of OT networked controls and monitoring systems
• Document processes and help establish Standard Operating Procedures (SOPs)
• Create comprehensive mapping of OT assets and network topology
• Participate in testing and validation of OT security controls
• Identify process improvement opportunities and document findings

End-User Support (25%)

• Receive, respond to, and perform initial triage of user support requests
• Promote proper ticketing workflow and escalation procedures with end-users
• Install and configure computers, printers, and peripheral devices
• Assist with software updates and patch management activities
• Create and update user guides and knowledge base articles
• Support specialized projects including vessel pressure testing and camera systems

Learning Objectives & Expectations

CMMC & Cybersecurity Compliance

• Gain exposure to CMMC framework, compliance requirements, and security best practices
• Learn to develop and implement compliance strategies under supervision of IT staff
• Understand risk management and security control implementation

Operational Technology

• Develop understanding of OT systems, industrial controls, and network design principles
• Learn to assess, plan, and implement technology modernization projects
• Gain experience with infrastructure mapping, documentation, and security testing

End-User Support & IT Operations

• Build foundational skills in IT troubleshooting and customer service
• Learn ticketing systems, escalation procedures, and support best practices
• Develop technical communication skills through user interaction and documentation

Qualifications

Required:

• Currently pursuing degree in Computer Science, Information Technology, Cybersecurity, or related field
• Strong interest in IT security, compliance, and operational technology
• Excellent communication and documentation skills
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational skills

Preferred:

• Familiarity with cybersecurity frameworks (NIST, CMMC)
• Basic understanding of networking concepts
• Experience with ticketing systems or help desk operations
• Interest in industrial/manufacturing technology environments

What You'll Gain

• Real-world experience with CMMC compliance and cybersecurity frameworks
• Exposure to operational technology and industrial control systems
• Hands-on IT support and troubleshooting experience
• Mentorship from experienced IT professionals
• Understanding of IT operations in a manufacturing environment
• Professional development in documentation and process improvement

Work Environment

• Manufacturing facility setting with both office and production floor exposure
• Collaborative team environment with direct mentorship
• Opportunities to work on diverse projects across multiple IT domains

ITAR Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), applicants must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State