IT Support Specialist

Job DetailsJob Location: Red Cat Corporate - Salt Lake City, UT 84115Position Summary We are looking for an IT Specialist to support the day-to-day technology experience of our employees. This is an internal-facing role focused on service desk support, onboarding and offboarding, workstation provisioning, Microsoft 365 support, and light asset management in a structured, ticket-driven environment. You will help ensure employees have the devices, access, and support they need to do their best work, while partnering with more senior IT teammates on escalations and process improvements. In a fast-scaling company, this role is equal parts troubleshooting, follow-through, documentation, and customer service. Essential Duties and Responsibilities Own the day-to-day service desk queue: triage, prioritize, document, and resolve common incidents and service requests, and escalate issues that move beyond defined frontline support scope. Provide end-user support for laptops, peripherals, printers, conferencing tools, connectivity basics, and common software issues across Windows, macOS, and Linux environments. Support the full user lifecycle by creating, updating, and removing accounts; assigning licenses; handling password resets and MFA issues; and coordinating onboarding, offboarding, and role-change access requests. Prepare, configure, enroll, and ship laptops and related hardware for new hires and remote employees, using standardized setup processes and endpoint tools such as Intune. Support a Microsoft-centric environment, including Microsoft 365 user administration and routine troubleshooting across Exchange Online, Teams, SharePoint, and OneDrive, with basic Entra ID and Intune administration under established standards. Maintain clean asset and inventory records, track device assignments and returns, and provide light procurement support for laptops, accessories, replacements, and license requests. Create and maintain support documentation, knowledge-base articles, setup checklists, and standard operating procedures so recurring issues can be resolved faster and more consistently. Partner closely with HR on new-hire readiness, with Finance on purchasing and returns, and with Security or senior IT staff on access hygiene, device compliance, and escalation paths. Required Qualifications 3+ years of experience in an IT support role Foundational knowledge of end-user computing: Windows 11, laptop and peripheral setup, basic software installation, and common Microsoft 365 troubleshooting. Basic familiarity with Microsoft 365 administration, Microsoft Entra ID or Azure AD concepts, and endpoint management concepts such as Intune, whether gained through work, school, labs, or certification study. Strong troubleshooting mindset, solid written and verbal communication, and a customer-service approach that is calm, responsive, and respectful with non-technical users. Comfort working in a structured, ticket-driven workflow with clear documentation, queue discipline, and appropriate escalation. Basic understanding of networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN Ability to support hardware logistics, including receiving, setting up, moving, and shipping laptops and accessories for employees. Additional Desired Qualifications Associate’s or bachelor’s degree in Information Technology, Information Systems, Computer Science, or equivalent practical training. CompTIA A+ or similar entry-level certification; Microsoft fundamentals coursework or certification is a plus. Familiarity with ticketing systems such as Jira Service Management, ServiceNow, HaloPSA, or similar. Exposure to remote support tools, asset-tracking systems, laptop shipping workflows, or SaaS identity/access administration. Physical Requirements and Working Conditions Must be able to walk, stand, and navigate large indoor and outdoor facilities for extended periods of time. Ability to lift, carry, and move materials and equipment weighing up to 25 lbs on a regular basis. Use of personal protective equipment (PPE) may be required in designated areas or when performing specific tasks, in accordance with safety protocols and company policy. May be required to climb ladders, stoop, kneel, or crouch during inspections, maintenance walk-throughs, or emergency response situations. Regular exposure to facility operations including noise, dust, temperature fluctuations, and industrial equipment. Occasional off-hours or weekend work required for emergency facility responses or projects as needed Requires frequent use of a computer and other standard office equipment for documentation, communication, and coordination tasks. Background Check This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law. EEO and ITAR/EAR Work Authorization Disclosure Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization. E-Verify The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules. Compensation: Base pay, plus generous annual equity package and potential bonuses. Qualifications