IT Support & Systems Coordinator

IT Support & Systems Coordinator

Department: Information Technology
Position Type: Full-Time
Level: Junior / Entry-to-Mid Level
Reports To: Management / IT Manager

Position Summary

We are looking for a dependable and hands-on IT Support & Systems Coordinator to provide day-to-day technology support for our office and employees.

This position will be responsible for setting up new employees with computers, email accounts, company applications, iPads, and mobile phones, as well as troubleshooting everyday computer and technology issues.

The ideal candidate should have good working knowledge of Microsoft products, Windows computers, Microsoft 365, email administration, mobile devices, printers, basic networking, and general office technology. Some basic knowledge of servers and network infrastructure is preferred.

This is a hands-on position for someone who enjoys solving problems, helping employees, and keeping company technology organized and operational.

Key Responsibilities

• Provide daily IT support to office staff and management.
• Set up computers, laptops, monitors, printers, and other office equipment.
• Set up new employees with company technology and system access.
• Create and manage Microsoft 365 and company email accounts.
• Configure Outlook, Microsoft Teams, OneDrive, SharePoint, and other Microsoft applications.
• Reset passwords and troubleshoot employee login and access issues.
• Set up and maintain company iPads, tablets, and mobile phones.
• Install and configure company applications on computers and mobile devices.
• Maintain an inventory of company computers, iPads, cell phones, chargers, and other IT equipment.
• Issue equipment to employees and maintain records of who is responsible for each device.
• Recover and reset company equipment when an employee leaves the company.
• Troubleshoot Windows computer problems, software errors, internet connectivity, printers, scanners, and other office equipment.
• Install software, updates, drivers, and security patches.
• Assist employees with basic computer and technology questions.
• Troubleshoot Wi-Fi, Ethernet, VPN, and basic network connectivity issues.
• Assist with company printers and network-connected equipment.
• Provide basic support for company servers and server-related issues.
• Assist senior IT vendors or outside IT providers when more advanced server or network work is required.
• Maintain proper backups and help monitor company systems.
• Help maintain antivirus, security software, and device protection.
• Make sure company computers and devices remain updated and secure.
• Help manage employee access to company systems and remove access immediately when employees leave.
• Maintain organized documentation of passwords, equipment, licenses, software subscriptions, and IT procedures using company-approved secure systems.
• Communicate with outside IT vendors, internet providers, phone providers, and software companies when technical support is required.
• Help troubleshoot company phone systems and office telecommunications.
• Maintain an organized IT storage area with spare computers, phones, cables, chargers, and equipment.

Preferred Knowledge & Experience

Candidate should have working knowledge of:

• Microsoft Windows 10/11
• Microsoft 365
• Microsoft Outlook
• Microsoft Teams
• OneDrive
• SharePoint
• Microsoft Entra ID / Azure Active Directory basics
• Email account administration
• Windows computer setup and troubleshooting
• iPhone and iPad setup and support
• Android devices
• Printers and scanners
• Wi-Fi and basic networking
• Routers, switches, and access points
• Basic VPN troubleshooting
• Basic cybersecurity practices
• Antivirus and endpoint protection
• Basic server administration or Windows Server knowledge
• Computer hardware troubleshooting

Knowledge of mobile-device management (MDM) platforms such as Microsoft Intune is a plus.

Qualifications

• 1–3 years of IT support, help desk, desktop support, or similar experience preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable working directly with employees who may have limited technical knowledge.
• Good organizational skills.
• Ability to manage multiple IT requests and prioritize urgent problems.
• Ability to document equipment, accounts, passwords, licenses, and technical procedures accurately.
• Professional and trustworthy when handling confidential company information.
• Able to work independently and know when an issue needs to be escalated to a senior IT professional.
• Good verbal and written communication skills.

What We Are Looking For

We are looking for someone who is hands-on, responsive, organized, and willing to learn.

This person does not need to be a senior network engineer or server administrator. However, they should be comfortable handling the majority of everyday office technology problems without requiring outside IT support for every small issue.

The right person should be able to walk into an employee’s office, identify the problem, troubleshoot it, and get the employee working again as quickly as possible.

Examples of Daily Tasks

A typical day may include:

• Setting up a computer and email for a newly hired employee.
• Configuring a company iPhone or iPad.
• Resetting an employee’s Microsoft 365 password.
• Troubleshooting Outlook or Teams.
• Fixing a printer connection.
• Replacing or preparing a laptop.
• Installing company software.
• Troubleshooting an employee’s Wi-Fi or network connection.
• Checking why a computer cannot connect to a company application.
• Helping with basic server or network issues.
• Coordinating a more complicated problem with the company’s outside IT provider.
• Updating the company’s inventory of computers, phones, and tablets.

Position Goal

The goal of this position is to keep our employees productive by making sure our computers, mobile devices, Microsoft systems, email, and office technology are properly set up, maintained, organized, and supported.