Skip to content
Sysadmin Jobs
Ainsworth Game Technology

IT Helpdesk Support Specialist II

Ainsworth Game Technology

Location
Onsite (Las Vegas, Nevada)
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the Role

Ainsworth Game Technology is a global leader in gaming solutions, seeking an IT Helpdesk Support Specialist II to provide technical support for PCs, peripherals, and system software. The role ensures timely resolution of IT issues and maintains accurate asset records for internal users.

Skills

Troubleshooting PC Hardware Windows 11 Active Directory Microsoft Office 365 Customer Service Technical Documentation ITIL Networking Desktop Technologies Communication Skills Problem-solving Asset Management Vendor Coordination System Software Endpoint Security

Full job details

POSITION SUMMARY

The IT Helpdesk Support Specialist II will assist with troubleshooting and maintaining computers, printers, scanners, and related software applications. This position will need excellent problem-solving, communication, interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. This position primarily supports our Las Vegas office and remote end-users located within the United States.

Reports to: Global IT Helpdesk Manager

MAIN RESPONSIBILITIES

  • Provide support to all internal users, assisting with PC, peripherals, mobile devices, and system software issues in a timely manner.
  • Troubleshoot problems through resolution.
  • Knowledgeable in the field of IT to solve basic to moderate IT issues without additional assistance from other team members while also providing a high level of customer service at all times.
  • Install, repair and service computers and associated equipment. Maintain accurate records of IT assets including specifications, serial numbers, licensing (non-departmental), service histories, warranties, and allocation.
  • Ensure IT policies are adhered to, including access to and usage of resources.
  • Coordinate and supervise contractors/vendors onsite jobs.
  • Aid in testing new equipment, software, and systems.
  • Demonstrate sound knowledge of the following:
    • Windows OS and other windows applications, including networking experience
    • PC hardware and software knowledge (e.g., Microsoft)
    • Microsoft Office 365
    • VM Environment (an advantage)
    • Enterprise Endpoint Security (an advantage)

JOB REQUIREMENTS

Education/Experience

  • Bachelor/Associates degree in IT field, preferred.
  • IT related certification CompTIA A+, Network+, Security+, ITIL, or MCP, preferred.
  • Minimum of 1 year in customer service role within an IT support team.
  • Minimum of 1 year in hands-on troubleshooting and break/fix of PC and IT infrastructure.
  • Minimum of 1 year in technical documentation or knowledge share.

Knowledge & Skills

  • Working knowledge of Windows 11, Active Directory (AD), and desktop technologies.
  • User-level knowledge of MS Office Applications.
  • Excellent written and verbal communication skills in English.
  • Excellent hands-on and problem-solving abilities.
  • Self-starter, dependable, and completing tasks with accuracy and attention to detail.
  • Familiarity with ITIL or IT resolution methodology.
  • Must respect and follow internal IT Policy and Procedures.

PHYSICAL REQUIREMENTS

  • Must be able to lift and transport equipment weighing up to 50 lbs.
  • Position requires frequent walking between departments and offices.
  • Sufficient physical ability and mobility to work in an office environment.
  • Ability to sit for prolonged periods of time while working at a computer.
  • Visual acuity to read information on a screen.

ADDITIONAL REQUIREMENTS

  • The successful candidate must be able to obtain and maintain a Nevada Gaming registration and other jurisdictional gaming licenses, as required.
  • Position is onsite full-time.