IT Network Administrator

Job Title: IT Network Administrator

Department: Information Technology

Reports to: IT Director

Status: Full-Time, Exempt

Work Location: Fully Onsite | The Smith Center for the Performing Arts

Salary Range: $65,000 - $75,000

Summary of Duties and Responsibilities

The Information Technology Network Administrator is responsible for the administration, maintenance, security, and support of the organization’s network, systems, and technology infrastructure to ensure reliable and effective technology operations and service delivery. This position reports to the IT Director, assists with IT policies, purchasing, licensing, and technology initiatives, and works collaboratively across departments to provide effective end-user support and technology services.

Essential Duties and Responsibilities

• Administer and support the organization’s information security program to help ensure information assets, applications, systems, infrastructure, and related technology processes are appropriately protected.
• Manage and maintain IT systems and infrastructure, including computers, servers, switches, storage, network equipment, and communications technologies.
• Develop, review, implement, and maintain backup and disaster recovery procedures and plans to support business continuity and system availability.
• Collaborate with all members of the IT team to identify opportunities to improve service performance, share technical knowledge and best practices, and contribute to the continuous improvement of IT operations and service delivery.
• Balance information security and technology controls with operational needs and business objectives while remaining current with industry standards, best practices, and emerging technology developments.
• Provide Tier III help desk and technical support, ensuring timely resolution of complex end-user issues while maintaining a high level of customer service and satisfaction.
• Work within established budgets to maintain, upgrade, and replace hardware, software, systems, and technology resources as needed.
• Actively manages IT systems and infrastructure projects, including Cisco, VMWare Server environment, and other core technologies, and serve as a technical lead when coordinating advanced system support with external consultants.
• Assist with development, implementation, maintenance, and enforcement of all IT policies, procedures, and standards established by IT leadership.
• Collaborate with internal stakeholders, IT team, vendors, and consultants on large-scale IT projects and technology initiatives.
• Maintain security, integrity, and privacy of the organizational information systems, communications, and technology equipment.
• Monitor IT systems and infrastructure performance, develop appropriate reporting, and recommend improvements to enhance reliability, efficiency, and performance.
• Effectively supports the Strategic Plan by identifying and implementing insightful technology solutions that will sustain current operations and support future business needs.
• Support and manage external vendor relationships, as assigned, to promote service quality, compliance, and performance.
• Support the IT Director in developing appropriate Service Level Agreements (SLAs), service standards, and performance measures to maintain a high level of IT service delivery.
• Proactively identify opportunities to improve processes, reduce costs, strengthen technology operations, and enhance service to patrons and internal stakeholders through effective technology implementations.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned in alignment with the scope and responsibilities of the role.

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Business Administration, or a related field from an accredited college or university; or equivalent combination of education and relevant professional experience.
• Minimum of four (4) years of progressive IT experience, including experience supporting and administering network, systems, and technology infrastructure.
• Professional certifications in one or more relevant technologies are preferred, such as VMware V.C.P., Microsoft, Cisco, or CompTIA certifications, including A+, Network+, Security+.
• Demonstrated experience supporting IT projects and effectively managing multiple priorities, timelines, and technical initiatives.
• Strong understanding of information technology systems, processes, and governance practices, including information security, scalability, business continuity, and disaster recovery. 
• Experience managing both on-premises and cloud-based technology environments.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate effectively with cross-functional teams and translate technical concepts into clear, accessible language for non-technical stakeholders.
• Strong critical reasoning, problem-solving, and decision-making skills, with the ability to analyze complex issues and identify effective solutions.
• Highly organized with strong time management skills and the ability to balance multiple priorities, projects, and deadlines in a dynamic, fast-paced environment.
• Self-motivated and proactive, with the ability to work both independently and collaboratively to achieve departmental and organizational goals.
• Demonstrated professionalism consistent with a service-focused IT environment, including:
  • Strong attention to detail and accuracy
  • Data-driven decision-making and analytical mindset
  • Sound professional judgment and discretion in handling sensitive information
• Ability to interpret and analyze information and quickly learn and adapt to new technologies, systems, and processes.
• Ability to work effectively under pressure, respond to changing operational priorities, and meet established deadlines.
• Demonstrated ability to build and maintain collaborative, trust-based working relationships across departments and with internal and external stakeholders.
• Ability to effectively interact with a range of communication and work styles in a tactful, positive, and professional manner.
• Ability to maintain a professional presence and demeanor consistent with organizational standards.
• This position requires the ability to work a varied schedule, including evenings, weekends, holidays, and extended hours, as necessary to support operational and organizational needs.
• Must be 21 years of age.
• Must be legally authorized to work in the United States.

Technical Skills

• Advanced proficiency in Microsoft Windows Server environments and Active Directory administration, including configuration, maintenance, performance monitoring, and troubleshooting.
• Strong working knowledge of Microsoft 365, Exchange, SharePoint, and related productivity and collaboration tools.
• Experience with Microsoft Entra ID (Azure Entra ID), Microsoft Intune, Microsoft Defender technologies, and other cloud-based identity, device management, and security solutions.
• Experience with VMware or comparable virtualization technologies, including configuration, administration, performance monitoring, and troubleshooting.
• Proficiency in network administration and configuration, including Cisco-based networking technologies, switches, firewalls, and Xirrus wireless infrastructure.
• Experience with storage technologies, including SAN/NAS environments, as well as enterprise backup, recovery, and disaster recovery solutions.
• Working knowledge of information security technologies and cybersecurity practices, including endpoint protection, email security, access controls, vulnerability management, and related security frameworks.
• Experience utilizing IT management and service desk tools for system monitoring, asset management, incident management, and workflow tracking.
• Proficiency with the ManageEngine Suite of products and services.

Physical Job Requirements

The physical requirements and work environment characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires sitting for extended periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing, operating, and troubleshooting technology equipment. 
• Occasionally lifting, carrying, moving, pushing, and pulling up to 50 lbs. or more with or without assistance.
• Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. 
• Ability to physically stand, walk, and climb stairs on a consistent basis.
• This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing.
• Vision abilities include close vision, distance vision, and the ability to adjust focus to effectively use mobile devices, and electronic devices such as tablets, iPads, computer screens, technology equipment, and other electronic systems necessary to perform the essential functions of the position.
• Ability to communicate and exchange information effectively with team members, internal stakeholders, vendors, and other individuals as necessary to perform the essential functions of the position.
• Ability to use a computer and standard office equipment, including a keyboard, mouse, telephone, and other devices.
• Ability to work in environments with varying lighting conditions, including both brightly lit and dim lit areas, depending on the operational or performance space setting. 
• Ability to withstand varying noise levels, including exposure to loud or high noise levels, within performing arts or live events environments. 
• While the majority of work is performed indoors, the position may occasionally require work outdoors or in non-climate-controlled environments, with the ability to tolerate varying temperatures and weather conditions.

Certificates, Licenses, Registrations

Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position.

 All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Pay Transparency 

To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The base annual salary range for this full-time and exempt position is $65,000 - $75,000 plus benefits, including insurance plans as applicable. Our salary ranges are determined by role, level, and scope of responsibilities. 

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by key factors such as work experience, skills, abilities, and job-related education and training.

 With a career at The Smith Center for the Performing Arts, you really benefit! We offer:

• Creative and collaborative work culture
• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Employee Assistance Program- including counseling, wellness programs, and financial support services.
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
• Generous Paid Time Off Plan
• Paid Holidays and Personal Holiday Time
• 401(k) retirement savings plan eligibility on your start date with employer match
• Employer-paid disability insurance coverage
• Supplemental benefits are offered, such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
• Safe and paid parking on-site
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
• Discounts on Starbucks products and merchandise

Limitations and Acknowledgments

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

Equal Opportunity Employer Statement

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer and provides equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, citizenship, genetic information, disability, protected veteran status, age, or any other legally protected characteristic.

This policy applies to all aspects of employment, including recruitment, hiring, transfers, promotions, termination, layoffs, leaves of absence, compensation, benefits, training opportunities, internships, and all other terms and conditions of employment.