IT Support Specialist II / Senior Help Desk Technician
eClerx
- Location
- Onsite (Fayetteville, North Carolina)
- Employment
- Full-time
- Level
- Mid Level
About the Role
eClerx is a leading provider of productized services, combining people, technology, and domain expertise to enhance business outcomes. This role offers a significant opportunity to contribute to smooth system operations and drive process improvements within the IT department.
Skills
Full job details
We are seeking an experienced and customer-focused Senior IT Support Specialist to join our team! In this role, you will serve as an escalation point for complex technical issues, mentor junior team members, and act as a key liaison between IT and internal/external clients, VIPs, and users. You will bring deep technical expertise and strong leadership instincts to ensure smooth system operations, drive process improvements, and deliver a consistently excellent user experience. You will also be responsible to trace / track IT assets across all US eClerx location and will have approving authority for any asset movements between location US eClerx locations or within each location. Handle asset reconciliations and ensure secure disposing of scrap IT equipment.